# Mautic switched self mail receive off/on **URL:** \ **Category:** Product Support\ **Created:** [October 26, 2023, 2:17pm UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758 "2023-10-26T14:17:25Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [October 26, 2023, 2:17pm UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/1 "2023-10-26T14:17:25Z")
**Your software** My Mautic version is: 4.4.10 My PHP version is: 8.0.30 My Database type and version is: 10.6 Mautic adds yesterday without any reason many contacts to a segment. The filter of the sequment ist: e-mail unsubscribed = Yes (as if a user clicks on the ubsubribe button) 15min later the contacts were removed. Any idea? I didn’t nothing at that time…hmmmm… All user don’t unsubribe - i checked it. ![Mautic self action](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ebd4edcd112635b71003d9c90b5107425095dbf9.png) ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [October 26, 2023, 10:10pm UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/2 "2023-10-26T22:10:37Z")
Were there any reports from your email service provider at all? Was an email sent out at some point around when they were added to the segment? ---
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [October 27, 2023, 4:19am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/3 "2023-10-27T04:19:39Z")
At this time nothing actions at all. No e-mail, no cronjob, no working. The only eye-catching message was as i logged in via SSH to my Ubuntu server. He wants to reboot. Now it seems all is runnung normal ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 27, 2023, 5:21am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/4 "2023-10-27T05:21:20Z")
You can always check the audit log after opening a contact to see what exactly happened. Click on the round arrow icon to toggle more info. ---
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [October 27, 2023, 7:14am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/5 "2023-10-27T07:14:19Z")
You mean the arrow left which points downwards that expands the entrys? I have no log entry for this time. Also not if i click on the button “Audit-Log” in the contact view. ![Mautic Log](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b8f3a6b4af8cd222a0108e6d7d5199f744e95401.png) ![Audit Log](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3af532cd126371b53c750a83ad1eb6d685bcfa80.png) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 27, 2023, 7:35am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/6 "2023-10-27T07:35:54Z")
Click on the arrow next to entries in Audit log to expand. Bei ‘Kontakt Aktualisiert’ ---
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [October 27, 2023, 7:54am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/7 "2023-10-27T07:54:37Z")
Ah - ok. But the self changing in segments was at Oct, 25 - for this is no entry in the Audit Log. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [October 27, 2023, 8:57am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/8 "2023-10-27T08:57:55Z")
Who are the members of ‘Email gestoppt’ segment? How does the filter look? Or you are pushing them manually? Joey ---
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [October 27, 2023, 9:50am UTC](https://forum.mautic.org/t/mautic-switched-self-mail-receive-off-on/29758/9 "2023-10-27T09:50:05Z")
As if i know it right, the default unsubscribe function of Mautic changes this if someone unsubribes with the link in my e-mail newsletter. Am i right? And here i filter that persons who will do that. ![Segment - E-Mail](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f15ca8d35055039237cb9153eaa458b267f7a05d.png)