# Mautic test email loading error **URL:** \ **Category:** Product Support\ **Created:** [December 23, 2024, 7:43pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530 "2024-12-23T19:43:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![aymanmautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aymanmautic/32/13381_2.png) [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Post date:** [December 23, 2024, 7:43pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/1 "2024-12-23T19:43:05Z")
- **My problem is:** I am experiencing an issue where the “Send Test Email” option in Mautic appears to load briefly when clicked but then stops without completing the action or displaying further options. Additionally, I encountered an error earlier about unverified email addresses, which I resolved by verifying my email in Amazon SES. Currently, the behavior persists where it loads for a few seconds and then stops without completing the operation or providing feedback. * * * ### **These Errors are Showing in the Log** From the Mautic logs (`/var/www/html/var/logs/mautic_prod-*.php`), the following error occurred earlier: log Copy code ```auto Symfony\Component\Console\Exception\CommandNotFoundException: Command "mautic:segments:update" is not defined. Expected response code 250 but got code "554", with message "554 Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: " ``` These issues were addressed by correcting the SES configuration and running the correct console commands using `sudo -u www-data`. Currently, there are no new errors in the log, but the issue of the form not proceeding persists. * * * ### **Steps I Have Tried to Fix the Problem** 1. Verified and added the sending email to Amazon SES to resolve the “unverified email” error. 2. Updated file permissions for `/var/www/html/var/logs` and `/var/www/html/var/cache` to allow Mautic to write logs and cache. 3. Cleared Mautic’s cache using the `php bin/console cache:clear` command. 4. Ensured that PHP settings (memory limit and execution time) were sufficient. 5. Ran Mautic console commands (`mautic:segments:update`, `mautic:campaigns:rebuild`) to process pending tasks. 6. Monitored logs and browser console for further issues. 7. Tested sending emails manually via `php bin/console mautic:emails:send`, which worked correctly. * * * ### **Additional Context** - I am using Mautic on **AWS** , set up via a public web server, and not from a local download. - The software environment includes Ubuntu with Apache and MySQL hosted on an AWS EC2 instance. - The Mautic instance has been configured to use Amazon SES for email sending. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 24, 2024, 7:17am UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/2 "2024-12-24T07:17:07Z")
Hi, your issue is, that 1. you are not out from sandbox and trying to send to an email address, that has not been verified 2. you are out from the sandbox, but you are trying to send FROM an email address that is not verified. Plz note, you need to verify for each region. ---
**Author:** ![aymanmautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aymanmautic/32/13381_2.png) [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Post date:** [December 26, 2024, 7:19pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/3 "2024-12-26T19:19:51Z")
I have resolved the error and verified that the email and region settings are correct. However, the main issue persists: the ‘Send test email’ button loads but does not display the option to select the recipient. Specifically, there is no pop-up window with the option after clicking 'Send test email. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 27, 2024, 7:13am UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/4 "2024-12-27T07:13:06Z")
Can you check if you have any javascript error in your broswer’s console? Are you using an adblocker? ---
**Author:** ![aymanmautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aymanmautic/32/13381_2.png) [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Post date:** [December 28, 2024, 9:33pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/5 "2024-12-28T21:33:25Z")
Hi, So I checked my amazon SES, and it says that emails are being sent successfully. When I click the send test email button it says “Success!” but the dialog prompt for who to send the test email to like who will be the receiver still doesn’t appear, so I am not sure who is receiving these mails right now. I have checked for JavaScript errors, and none were found and also, I don’t have any ad blocker extensions. I use Microsoft edge browser as well ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 29, 2024, 7:03am UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/6 "2024-12-29T07:03:33Z")
Is this the case in an another browser, like chrome? ---
**Author:** ![aymanmautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aymanmautic/32/13381_2.png) [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Post date:** [January 1, 2025, 6:58pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/7 "2025-01-01T18:58:39Z")
I have solved the issue by updated the aws version for mautic called kros or something. I have been trying to import a .csv file into the contacts but its too slow what to do? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [January 2, 2025, 1:23pm UTC](https://forum.mautic.org/t/mautic-test-email-loading-error/34530/8 "2025-01-02T13:23:18Z")
You can check this: [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a2f5993cd087573ebc2feb622129c84b27cd14c7.jpeg "5 Minute Mautic Crafts: Import speed increase 5x") ](https://www.youtube.com/watch?v=RYybgkfmyv0)