# Mautic + Thrive - Page Hit Not Getting Tracked **URL:** \ **Category:** Product Support\ **Created:** [August 4, 2015, 11:56pm UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140 "2015-08-04T23:56:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [August 4, 2015, 11:56pm UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/1 "2015-08-04T23:56:24Z")
Hi there. I have a Wordpress site and using Thrive theme on it. I installed the Mautic plugin as I understood this will take care of the tracking. I viewed the page source of my site, and saw that the tracking pixel is indeed found on the site. I created a simple test campaign in Mautic which goes something like this: 1. Fill-up form 2. Redirect to thank you page 3. Send thank you email once visitor hits the thank you page in step 2. ![c442e4a8-3b44-11e5-9060-0febdfe83e74.png](https://cloud.githubusercontent.com/assets/13650945/9075212/c442e4a8-3b44-11e5-9060-0febdfe83e74.png) Mautic captured the email address but it did not track the visit to the thank you page… ![28e18478-3b45-11e5-929a-86fafef4101a.png](https://cloud.githubusercontent.com/assets/13650945/9075236/28e18478-3b45-11e5-929a-86fafef4101a.png) Therefore, thank you email was also not triggered to send… ![4248f8ce-3b45-11e5-9204-4758a5d9dd9f.png](https://cloud.githubusercontent.com/assets/13650945/9075243/4248f8ce-3b45-11e5-9204-4758a5d9dd9f.png) I don’t know what I’m missing here… could this be a conflict between mautic and thrive? Hope you guys could pitch in. Thank you in advance. ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [August 4, 2015, 11:56pm UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/2 "2015-08-04T23:56:24Z")
Hi there. I have a Wordpress site and using Thrive theme on it. I installed the Mautic plugin as I understood this will take care of the tracking. I viewed the page source of my site, and saw that the tracking pixel is indeed found on the site. I created a simple test campaign in Mautic which goes something like this: 1. Fill-up form 2. Redirect to thank you page 3. Send thank you email once visitor hits the thank you page in step 2. ![](https://cloud.githubusercontent.com/assets/13650945/9075212/c442e4a8-3b44-11e5-9060-0febdfe83e74.png) Mautic captured the email address but it did not track the visit to the thank you page… ![](https://cloud.githubusercontent.com/assets/13650945/9075236/28e18478-3b45-11e5-929a-86fafef4101a.png) Therefore, thank you email was also not triggered to send… ![](https://cloud.githubusercontent.com/assets/13650945/9075243/4248f8ce-3b45-11e5-9204-4758a5d9dd9f.png) I don’t know what I’m missing here… could this be a conflict between mautic and thrive? Hope you guys could pitch in. Thank you in advance. ---
**Author:** ![brunosette](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@brunosette](https://forum.mautic.org/u/brunosette)\ **Post date:** [August 5, 2015, 1:00am UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/3 "2015-08-05T01:00:39Z")
I had the same problem when I was logged in mautic as an administrator. Log off and try again. ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [August 5, 2015, 1:47am UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/4 "2015-08-05T01:47:18Z")
Hi @brunosette I am indeed logged in into mautic as admin in my Chrome browser, and was testing the opt-in form in Firefox. I will try your suggestion though. I’ll give an update on the result. Thanks! ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [August 5, 2015, 3:22am UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/5 "2015-08-05T03:22:56Z")
Update: Did what @brunosette suggested to do… Page hit is still not getting tracked. ☹ Could somebody else help, please? Not sure if this will give some more info but this is how I inserted my URL in the campaign builder for the “visits thank you page”: ![](https://cloud.githubusercontent.com/assets/13650945/9077410/7aac2996-3b60-11e5-8b4f-8d3bf92ad2c6.png) ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [August 11, 2015, 4:18am UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/6 "2015-08-11T04:18:04Z")
Found the solution to this. I disabled Mautic plugin and inserted the tracking code manually into each of my thrive pages. ---
**Author:** ![dfweber](https://avatars.discourse-cdn.com/v4/letter/d/b3f665/32.png) [@dfweber](https://forum.mautic.org/u/dfweber)\ **Post date:** [September 14, 2015, 7:47pm UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/7 "2015-09-14T19:47:20Z")
I’m having the exact same problem, how did you generate a custom pixel for a specific page? I can find the pixel in my page when using the wordpress plugin but its not tracking the decisions and actions inside my campaign. I know how to install a pixel in a webpage, I just haven’t figured out how to generate a custom tracking pixel for a specific page that I want to track. Thank you ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/mautic-thrive-page-hit-not-getting-tracked/2140/8 "2020-02-02T22:58:19Z")