# Mautic tokens not rendered

**URL:** <https://forum.mautic.org/t/mautic-tokens-not-rendered/10626>\
**Category:** Product Support\
**Created:** [July 4, 2018, 7:38am UTC](https://forum.mautic.org/t/mautic-tokens-not-rendered/10626 "2018-07-04T07:38:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![RandomUser](https://avatars.discourse-cdn.com/v4/letter/r/958977/32.png) [@RandomUser](https://forum.mautic.org/u/RandomUser)\
**Post date:** [July 4, 2018, 7:38am UTC](https://forum.mautic.org/t/mautic-tokens-not-rendered/10626/1 "2018-07-04T07:38:06Z")

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Hello there,  
I’m using the tokens in my e-mails like:

`Hello {contactfield=firstname} !`

And when sending a test e-mail to a test contact, I get

`Hello [First Name]`

No error show up, this is not a preview e-mail, and only some tokens work like the {unsubscribe} one, but not firstname, lastname, city and so on. The contact has content in each of these fields…  
Any help?  
Thank you.

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<div class="post-metadata">

**Author:** ![RandomUser](https://avatars.discourse-cdn.com/v4/letter/r/958977/32.png) [@RandomUser](https://forum.mautic.org/u/RandomUser)\
**Post date:** [July 4, 2018, 8:27am UTC](https://forum.mautic.org/t/mautic-tokens-not-rendered/10626/2 "2018-07-04T08:27:26Z")

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Ok, it’s just not working for test e-mail!  
fixed.

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**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [July 10, 2018, 12:14pm UTC](https://forum.mautic.org/t/mautic-tokens-not-rendered/10626/3 "2018-07-10T12:14:29Z")

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send mail by campaign and check whatever you implement in your mautic. This is best practice