# Mautic tracks as email read, when email is not read by user **URL:** \ **Category:** Product Support\ **Created:** [November 15, 2019, 11:18am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676 "2019-11-15T11:18:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![raian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raian/32/1139_2.png) [@raian](https://forum.mautic.org/u/raian)\ **Post date:** [November 15, 2019, 11:18am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/1 "2019-11-15T11:18:12Z")
**Your software** My Mautic version is: 2.15.3 My PHP version is: 7.1 following is the scenario: 1. Prospect/user submits mautic form embedded in landing page 2. Prospect receives an email as a result of form submit from mautic 3. contact is created in mautic 4. mautic (contacts) tracks events for that contact like: form submitted, contact created, contact identified, email sent, contact identified by source, email read My Problem is : email read event is tracked without user opening the email & if the same email is engaged again through mautic tracking works as expected, looks like a bug, not sure though ? did anyone experienced this particular issue, how can I resolve this ---
**Author:** ![raian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raian/32/1139_2.png) [@raian](https://forum.mautic.org/u/raian)\ **Post date:** [November 20, 2019, 6:00pm UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/2 "2019-11-20T18:00:29Z")
Has anyone come across this peculiar problem. ? ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 20, 2019, 6:26pm UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/3 "2019-11-20T18:26:21Z")
Do you have links in the email? ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [November 20, 2019, 6:41pm UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/4 "2019-11-20T18:41:33Z")
@raian Looks like a bug indeed, but could also be your setup. Is upgrading PHP to 7.2 a possibility for you? Which OS are you using? Is your Mautic instance behind a proxy? Did you use any tool for installing Mautic? (like Cpanel or Bitnami). Is it a new 2.15.3 install or an upgrade from a previous version? ---
**Author:** ![raian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raian/32/1139_2.png) [@raian](https://forum.mautic.org/u/raian)\ **Post date:** [November 20, 2019, 7:03pm UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/5 "2019-11-20T19:03:38Z")
Not sure how it will effect if I upgrade to php 7. 2, but I can give it a try. I’m using Ubuntu 18.04.3 64bit lts I did not use any tool to deploy, pull the source from. Github. Installed depencies on unbutu that’s it. ---
**Author:** ![MxyzptlkFishStix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mxyzptlkfishstix/32/1132_2.png) [@MxyzptlkFishStix](https://forum.mautic.org/u/MxyzptlkFishStix)\ **Post date:** [November 20, 2019, 9:07pm UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/6 "2019-11-20T21:07:27Z")
Do you have a lot of Gmail users? GoogleImageProxy might be the culprit. > > > Bug Description > When emails are sent out, gmail immediately scans the images and Mautic logs tracking pixel openings done by GoogleImageProxy. > This behaviour... ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [December 16, 2019, 4:48pm UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/7 "2019-12-16T16:48:24Z")
OK, If the Google proxy wasn’t your issue, can you make sure you pulled “Master” and not “Staging” or some other branch? ---
**Author:** ![raian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raian/32/1139_2.png) [@raian](https://forum.mautic.org/u/raian)\ **Post date:** [December 17, 2019, 7:14am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/8 "2019-12-17T07:14:53Z")
No, I am not using Staging. I am using version 2.15.3. ---
**Author:** ![process.env](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/process.env/32/1097_2.png) [@process.env](https://forum.mautic.org/u/process.env)\ **Post date:** [December 17, 2019, 11:17am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/9 "2019-12-17T11:17:05Z")
By any chance are the emails being forwarded to one of your accounts? It happened to us that bounced/failed emails would be marked as “read” when we opened the warning/error messages notifying us about them being bounced (because they were quoting the original mails) ---
**Author:** ![Yosu\_Cadilla](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yosu_cadilla/32/6206_2.png) [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Post date:** [December 17, 2019, 11:55am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/10 "2019-12-17T11:55:24Z")
@raian, did you test the GoogleImageProxy is not your issue? ---
**Author:** ![raian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raian/32/1139_2.png) [@raian](https://forum.mautic.org/u/raian)\ **Post date:** [January 13, 2020, 10:06am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/11 "2020-01-13T10:06:45Z")
no, not in my case. nor the emails are bounced. ---
**Author:** ![raian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raian/32/1139_2.png) [@raian](https://forum.mautic.org/u/raian)\ **Post date:** [January 13, 2020, 10:10am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676/12 "2020-01-13T10:10:04Z")
Is there a way I can download the contact data (export to csv) along with events data tracked by mautic.