# Mautic unable to track visited URL not inserted in email

**URL:** <https://forum.mautic.org/t/mautic-unable-to-track-visited-url-not-inserted-in-email/10625>\
**Category:** Product Support\
**Created:** [July 3, 2018, 11:36am UTC](https://forum.mautic.org/t/mautic-unable-to-track-visited-url-not-inserted-in-email/10625 "2018-07-03T11:36:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![marcellatrogu](https://avatars.discourse-cdn.com/v4/letter/m/e95f7d/32.png) [@marcellatrogu](https://forum.mautic.org/u/marcellatrogu)\
**Post date:** [July 3, 2018, 11:36am UTC](https://forum.mautic.org/t/mautic-unable-to-track-visited-url-not-inserted-in-email/10625/1 "2018-07-03T11:36:30Z")

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Hi everyone,

I’m experiencing an issue on Mautic.

I created a campaign to send contacts from one segment to another one based on a visited URL NOT included in an email. The system registers the action (I can see it in Contacts details), but it doesn’t recognize it at a Campaign level.

I tried to overcome the issue creating a new segment and using filters, but it didn’t work.  
Does anybody know where the problem is? Is this a bug? I’m using v.2.13.1.

Thank you in advance for your answer

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 4:33pm UTC](https://forum.mautic.org/t/mautic-unable-to-track-visited-url-not-inserted-in-email/10625/2 "2019-10-17T16:33:25Z")

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