# Mautic v3.3.1 - Issue with Sending, Broadcasting, Campaign and Segment Emails **URL:** \ **Category:** Product Support\ **Created:** [March 9, 2021, 8:21pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502 "2021-03-09T20:21:47Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 9, 2021, 8:21pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/1 "2021-03-09T20:21:47Z")
**Your software** Mautic v3.3.1 VPS Self-hosted installation on sub-domain. My PHP version is: PHP74 My Database type and version is: MySQL 5.7.14 **Your problem** Issue with Broadcasting emails Issue with Campaign emails automatically sent by campaigns, forms, point triggers. Issue with Segment emails These errors are showing in the log: **Current Error Log** Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch. **Server Error Log** [09-Mar-2021 19:32:01 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 12288 bytes) in /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/app/bundles/EmailBundle/Entity/Stat.php on line 230 [09-Mar-2021 19:32:01 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/vendor/symfony/debug/Exception/OutOfMemoryException.php on line 1 Steps I have tried to fix the problem: Increased Memory - user.ini and php.ini [PHP] display\_errors = Off max\_execution\_time = 600 max\_input\_time = 60 max\_input\_vars = 1000 memory\_limit = 8192M post\_max\_size = 8192M session.gc\_maxlifetime = 1440 session.save\_path = “/var/cpanel/php/sessions/ea-php74” upload\_max\_filesize = 8192M zlib.output\_compression = Off Checked to confirm Cron Jobs are working. See extract from logs: Mar 8 17:45:01 server CROND[22731]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:segments:update) Mar 8 17:47:01 server CROND[23013]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:emails:send) Mar 8 17:48:01 server CROND[23109]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:messages:send) Mar 8 17:50:01 server CROND[23293]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:campaigns:update) Mar 8 17:52:01 server CROND[23586]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:emails:send) Mar 8 17:52:01 server CROND[23588]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:broadcasts:send) Mar 8 17:55:01 server CROND[23848]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:campaigns:trigger) Mar 8 17:57:01 server CROND[24152]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:emails:send) Mar 8 18:00:01 server CROND[24397]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:messages:send) Mar 8 18:00:01 server CROND[24398]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:broadcasts:send) Mar 8 18:00:01 server CROND[24401]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:email:fetch) Mar 8 18:00:01 server CROND[24399]: (xxxxxxxxxx) CMD (/usr/local/bin/php /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/bin/console mautic:segments:update) Within cPanel I checked Email Deliverability Status and results show - VALID I’m using Amazon SES via SMTP as the sending server. Test connection is successful. ‘Send Test Email’ via Amazon SES are received. Within Mautic v3.3.1 ‘Send Example Emails’ are working. **I’m looking for a fix or some feedback on the following:** Issue with Broadcasting emails Issue with Campaign emails automatically sent by campaigns, forms, point triggers. Issue with Segment emails On clicking ‘SEND’ Emails Mautic displays that they have been sent out successfully but the email are not delivered. I’d appreciate any help with this. Thanks. Regards, **-Martin** ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 11:52am UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/2 "2021-03-10T11:52:33Z")
> [@martinkiely](#): > > 33554432 Hello Martin! When you go to in Mautic to Settings \> System Info What do you see by “memory\_limit” variable? Thx, Joey ---
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 10, 2021, 11:53am UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/3 "2021-03-10T11:53:38Z")
UPDATE I went back over my Mautic Settings. Noticed that emails were sent to var/spool Checked: Configuration → Email Settings → Mail Send Settings → How should email be handled? I had this set to ‘Filesystem Queue’ Changed to ‘Send Immediately’ RESULT Broadcasting emails work. However there are still issues: With Campaign emails automatically sent by campaigns, forms, point triggers. With Segment emails I continue to get Server Error. See below Log [10-Mar-2021 11:48:01 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 12288 bytes) in /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/app/bundles/EmailBundle/Entity/Stat.php on line 230 [10-Mar-2021 11:48:01 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in /home/xxxxxxxxxx/xxxxxxxxxxxxxxxxxxxxxxxxx/vendor/symfony/debug/Exception/OutOfMemoryException.php on line 1 ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 11:55am UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/4 "2021-03-10T11:55:21Z")
Hi, this is not a solution, you just mitigated one issue: queue. And you SHOULD use queue if you want reliable sending. You have 2 problems: 1. your memory settings are off 2. your cron command is wrong. Especially the mautic:email:send command. ---
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 10, 2021, 11:59am UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/5 "2021-03-10T11:59:33Z")
Hi Joey, Thank for replying. Just checked memory limit: memory\_limit 8192M 8192M What’s the correct cron command to use ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 12:02pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/6 "2021-03-10T12:02:37Z")
> [@martinkiely](#): > > memory\_limit 8192M 8192M Could you change your memory to 512M ? The right cron command: Plz send me your current cron command (that works) in priv message, I’ll answer you the command for email. Or you can also check this guide: > **[Ultimate guide to Mautic cronjobs – Joey Keller](https://joeykeller.com/ultimate-guide-to-mautic-cronjobs/)** Just make sure you are using /bin/ instead of /app/ in the command if you have Mautic 3.0+ ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 12:04pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/7 "2021-03-10T12:04:51Z")
The memory limit is a per script setting, you don’t want to set it to 8GB unless you are hosting at the CERN. I found, that most Mautic instances are just fine with 512M. ---
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 10, 2021, 12:08pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/8 "2021-03-10T12:08:38Z")
Ok- Thanks. I changed the memory limit back to 512M Checking the cron for email send ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 12:09pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/9 "2021-03-10T12:09:24Z")
Ok, let me know if 512 helped. ---
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 10, 2021, 12:49pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/10 "2021-03-10T12:49:26Z")
Hi Joey, I’m checking the crons but noticed that on your webpage you use singular terms for segment and broadcast: /bin/console mautic:segment:update /bin/console mautic:broadcast:send Mautic Documentation shows plural terms for segment and broadcast: /bin/console mautic:segments:update /bin/console mautic:broadcasts:send Which set are correct? **UPDATE** I ran the cron with the settings suggested on your webpage /bin/console mautic:segment:update /bin/console mautic:broadcast:send Campaign and Segment emails are being received now. I think that Mautic Doc may need to be updated to reflect the correct cron settings. Also I think that the memory errors have stopped. I’ll monitor and can update later. All good for now. Thanks for your all your help with this. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 3:07pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/11 "2021-03-10T15:07:58Z")
Singular or plural - both work ---
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 10, 2021, 3:20pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/12 "2021-03-10T15:20:53Z")
Thanks good to know. I just checked the errors log again and the previous errors have been resolved. Cheers! ---
**Author:** ![rahul.jain](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rahul.jain/32/11384_2.png) [@rahul.jain](https://forum.mautic.org/u/rahul.jain)\ **Post date:** [February 4, 2024, 10:01pm UTC](https://forum.mautic.org/t/mautic-v3-3-1-issue-with-sending-broadcasting-campaign-and-segment-emails/18502/13 "2024-02-04T22:01:47Z")
I’m too facing the below error - [WARNING] Some commands could not be registered: In RotatingFileHandler.php line 51: DateTime::\_\_construct(): Invalid date.timezone value ‘UTC+5:30’, we selecte d the timezone ‘UTC’ for now. In RotatingFileHandler.php line 51: DateTime::\_\_construct(): Invalid date.timezone value ‘UTC+5:30’, we selecte d the timezone ‘UTC’ for now. In RotatingFileHandler.php line 51: tried changing the server time and even specific file time for UTC as well as Asia/Kolkata but still somehow getting the same error