# Mautic v4.4.9 shared hosted - errors since update **URL:** \ **Category:** Product Support\ **Tags:** mautic-4\ **Created:** [June 23, 2023, 4:41pm UTC](https://forum.mautic.org/t/mautic-v4-4-9-shared-hosted-errors-since-update/28417 "2023-06-23T16:41:36Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![kguerin](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kguerin/32/10063_2.png) [@kguerin](https://forum.mautic.org/u/kguerin)\ **Post date:** [June 23, 2023, 4:41pm UTC](https://forum.mautic.org/t/mautic-v4-4-9-shared-hosted-errors-since-update/28417/1 "2023-06-23T16:41:36Z")
**Your software** My Mautic version is: v4.4.9 My PHP version is: 8.0.27 My Database type and version is: MariaDB 10.4 Shared hosting without access to ssh **Your problem** My problem is: Multiple errors since update 🌿 When clicking to get contact detail : _he site is currently offline due to encountering an error. If the problem persists, please contact the system administrator._ _ystem administrators, check server logs for errors._ When clicking on segment detail (to modify: nothing happen Access possible through drop down menu (modify, clone, delete) When modififying segment : _AĂŻe ! Je pense que je l’ai cassĂ©. Si je le fais Ă  nouveau, merci d’en informer l’administrateur du systĂšme !_ _500 Internal Server Error_ mautic\_url /s/update/schema **These errors are showing in the log:** [2023-06-23 01:36:08] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\InvalidFieldNameException: “An exception occurred while executing ‘SELECT t0.id AS id\_1, t0.label AS label\_2, t0.show\_label AS show\_label\_3, t0.alias AS alias\_4, t0.type AS type\_5, t0.is\_custom AS is\_custom\_6, t0.custom\_parameters AS custom\_parameters\_7, t0.default\_value AS default\_value\_8, t0.is\_required AS is\_required\_9, t0.validation\_message AS validation\_message\_10, t0.help\_message AS help\_message\_11, t0.field\_order AS field\_order\_12, t0.properties AS properties\_13, t0.validation AS validation\_14, t0.parent\_id AS parent\_id\_15, t0.conditions AS conditions\_16, t0.label\_attr AS label\_attr\_17, t0.input\_attr AS input\_attr\_18, t0.container\_attr AS container\_attr\_19, t0.lead\_field AS lead\_field\_20, t0.save\_result AS save\_result\_21, t0.is\_auto\_fill AS is\_auto\_fill\_22, t0.show\_when\_value\_exists AS show\_when\_value\_exists\_23, t0.show\_after\_x\_submissions AS show\_after\_x\_submissions\_24, t0.always\_display AS always\_display\_25, t0.form\_id AS form\_id\_26 FROM jk1f\_form\_fields t0 WHERE t0.form\_id = ? ORDER BY t0.field\_order ASC’ with params [8]: SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘t0.parent\_id’ in ‘field list’” at /home/clients/a1d8c1f027d88aca8ca4bd233feaa8e1/sites/mautic\_url/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php line 79 {“exception”:“[object] (Doctrine\DBAL\Exception\InvalidFieldNameException(code: 0): An exception occurred while executing ‘SELECT t0.id AS id\_1, t0.label AS label\_2, t0.show\_label AS show\_label\_3, t0.alias AS alias\_4, t0.type AS type\_5, t0.is\_custom AS is\_custom\_6, t0.custom\_parameters AS custom\_parameters\_7, t0.default\_value AS default\_value\_8, t0.is\_required AS is\_required\_9, t0.validation\_message AS validation\_message\_10, t0.help\_message AS help\_message\_11, t0.field\_order AS field\_order\_12, t0.properties AS properties\_13, t0.validation AS validation\_14, t0.parent\_id AS parent\_id\_15, t0.conditions AS conditions\_16, t0.label\_attr AS label\_attr\_17, t0.input\_attr AS input\_attr\_18, t0.container\_attr AS container\_attr\_19, t0.lead\_field AS lead\_field\_20, t0.save\_result AS save\_result\_21, t0.is\_auto\_fill AS is\_auto\_fill\_22, t0.show\_when\_value\_exists AS show\_when\_value\_exists\_23, t0.show\_after\_x\_submissions AS show\_after\_x\_submissions\_24, t0.always\_display AS always\_display\_25, t0.form\_id AS form\_id\_26 FROM jk1f\_form\_fields t0 WHERE t0.form\_id = ? ORDER BY t0.field\_order ASC’ with params [8]:\n\nSQLSTATE[42S22]: Column not found: 1054 Unknown column ‘t0.parent\_id’ in ‘field list’ at /home/clients/a1d8c1f027d88aca8ca4bd233feaa8e1/sites/mautic\_url/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:79, Doctrine\DBAL\Driver\PDO\Exception(code: 42S22): SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘t0.parent\_id’ in ‘field list’ at /home/clients/a1d8c1f027d88aca8ca4bd233feaa8e1/sites/mautic\_url/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:18, PDOException(code: 42S22): SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘t0.parent\_id’ in ‘field list’ at /home/clients/a1d8c1f027d88aca8ca4bd233feaa8e1/sites/mautic\_url/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:117)”} {“hostname”:“h2web238”,“pid”:61276} **Steps I have tried to fix the problem:** Verify : ‘db\_driver’ =\> ‘pdo\_mysql’, (was OK) mautic\_url /s/update/schema (KO - error Une erreur est survenue lors de la mise Ă  jour de la base de donnĂ©es. VĂ©rifiez le journal pour plus de dĂ©tails. ) Upgrade PHP to PHP 8.1 (KO - **Deprecated** : Return type of SendGrid\ReplyTo::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in **/home/clients/a1d8c1f027d88aca8ca4bd233feaa8e1/sites/mautic\_url/vendor/sendgrid/sendgrid/lib/helpers/mail/Mail.php** on line **77** ) I don’t have access to terminal to `cache:clear` It was working fine since 2021 before last update Thanks for your help ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [June 23, 2023, 5:28pm UTC](https://forum.mautic.org/t/mautic-v4-4-9-shared-hosted-errors-since-update/28417/2 "2023-06-23T17:28:56Z")
Based on error you posted, I would think all migrations were not executed correctly. I would check the status of migrations. And of course you cant get around mautic without cache clear so access to the terminal is a must at some point (be it for cache clear migration check or something else). Regards, M.