# Mautic version update process stuck

**URL:** <https://forum.mautic.org/t/mautic-version-update-process-stuck/3506>\
**Category:** Product Support\
**Created:** [April 13, 2016, 12:10pm UTC](https://forum.mautic.org/t/mautic-version-update-process-stuck/3506 "2016-04-13T12:10:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lwdeddie](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lwdeddie/32/755_2.png) [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\
**Post date:** [April 13, 2016, 12:10pm UTC](https://forum.mautic.org/t/mautic-version-update-process-stuck/3506/1 "2016-04-13T12:10:47Z")

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I’m trying to update my version of Mautic from 1.2.3 to 1.3.1. When I login the bell tells me an update is available but selecting “update now” bring me to an “Updating Mautic” page stating its downloading the package with a spinning “In Progress” wheel. Unfortunately the wheel never stops and the update never happens.  
  
  
  
Anyone have this issue or have any advice on how to make Mautic update?  
  
  
  
Thanks.

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**Author:** ![lwdeddie](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lwdeddie/32/755_2.png) [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\
**Post date:** [April 13, 2016, 12:10pm UTC](https://forum.mautic.org/t/mautic-version-update-process-stuck/3506/2 "2016-04-13T12:10:47Z")

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I’m trying to update my version of Mautic from 1.2.3 to 1.3.1. When I login the bell tells me an update is available but selecting “update now” bring me to an “Updating Mautic” page stating its downloading the package with a spinning “In Progress” wheel. Unfortunately the wheel never stops and the update never happens.

Anyone have this issue or have any advice on how to make Mautic update?

Thanks.

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**Author:** ![lwdeddie](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lwdeddie/32/755_2.png) [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\
**Post date:** [April 13, 2016, 1:45pm UTC](https://forum.mautic.org/t/mautic-version-update-process-stuck/3506/3 "2016-04-13T13:45:05Z")

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Thanks for your quick response.

I’m sorry but, even though I have complete access to my server controls, I don’t understand command line well enough to execute these commands. I also have 3 other mautic builds on my server and believe the proper path would need to also be a part of the command too. This build has also stopped sending test emails now as well.

I’d like to manually replace the entire build (keeping the database of course). I will keep template files and media files but what config files do I need to keep to do this?

Thanks for your help.

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**Author:** ![msainio](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@msainio](https://forum.mautic.org/u/msainio)\
**Post date:** [December 14, 2016, 11:38am UTC](https://forum.mautic.org/t/mautic-version-update-process-stuck/3506/4 "2016-12-14T11:38:38Z")

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I’m having the exactly same behaviour as @lwdeddie. Had it since the very beginning with 1.something version of Mautic. My colleague, who’s a developer, updates Mautic for me, probably with some magic listed in the @kuzmany’s link. But to me, these are just workarounds, not a cure. It would be nice if the simple update action would work. Especially as we’re now getting updates more frequently, as told in the 2.4.0 release announcement.