# Mautic won't send emails **URL:** \ **Category:** Product Support\ **Created:** [January 16, 2018, 1:29am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130 "2018-01-16T01:29:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![kenpro75](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kenpro75/32/253_2.png) [@kenpro75](https://forum.mautic.org/u/kenpro75)\ **Post date:** [January 16, 2018, 1:29am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/1 "2018-01-16T01:29:11Z")
Hello everyone, My name is Kenworth and I’m new to Mautic. I am trying to get mautic to send emails, but it just won’t work… any ideas why? ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [January 16, 2018, 9:40am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/2 "2018-01-16T09:40:12Z")
Hi Kenworth, please provide some more details: - What does the “Test connection” button in the email settings say (when you push it)? - Are you able to send a test out of an email template directly? - Are you able to send a direct email out of one contact’s details? - Have you created the necessary cronjobs? ---
**Author:** ![kenpro75](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kenpro75/32/253_2.png) [@kenpro75](https://forum.mautic.org/u/kenpro75)\ **Post date:** [January 16, 2018, 10:15am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/3 "2018-01-16T10:15:19Z")
Thanks for quick response. Yes I did setup crib jobs. Before creating crons I did send a test email and it was successful. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [January 16, 2018, 10:32am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/4 "2018-01-16T10:32:10Z")
Hm. What does the log say? ---
**Author:** ![kenpro75](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kenpro75/32/253_2.png) [@kenpro75](https://forum.mautic.org/u/kenpro75)\ **Post date:** [January 16, 2018, 10:04pm UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/5 "2018-01-16T22:04:11Z")
Belog is what I see for log: Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch. ---
**Author:** ![kenpro75](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kenpro75/32/253_2.png) [@kenpro75](https://forum.mautic.org/u/kenpro75)\ **Post date:** [January 16, 2018, 10:46pm UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/6 "2018-01-16T22:46:58Z")
**I just verified**. I cannot send to individual emails either. I did before cron jobs and it worked. Here’s how I set up crons: 15 Minutes: ‪/usr/local/bin/php ‬/home3/arezwd/public\_html/mautic/app/console mautic:webhooks:process \>/dev/null 2\>&1 10 Minutes: /usr/local/bin/php /home3/arezwd/public\_html/mautic/app/console mautic:campaigns:trigger \>/dev/null 2\>&1 /usr/local/bin/php /home3/arezwd/public\_html/mautic/app/console mautic:campaigns:rebuild \>/dev/null 2\>&1 /usr/local/bin/php /home3/arezwd/public\_html/mautic/app/console mautic:segments:update \>/dev/null 2\>&1 Every Minute: /usr/local/bin/php /home3/arezwd/public\_html/mautic/app/console mautic:emails:send \>/dev/null 2\>&1 Once per day: /usr/local/bin/php /home3/arezwd/public\_html/mautic/app/console mautic:email:fetch \>/dev/null 2\>&1 /usr/local/bin/php /home3/arezwd/public\_html/mautic/app/console mautic:iplookup:download \>/dev/null 2\>&1 ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 18, 2018, 12:40pm UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/7 "2018-01-18T12:40:43Z")
what mautic version ? ---
**Author:** ![Rosco](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rosco/32/510_2.png) [@Rosco](https://forum.mautic.org/u/Rosco)\ **Post date:** [May 19, 2018, 8:49am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/8 "2018-05-19T08:49:17Z")
May I draw your attention to this threat: [https://www.mautic.org/topic/mautic-2-13-1-no-emails-send-out/#post-104565](https://www.mautic.org/topic/mautic-2-13-1-no-emails-send-out/#post-104565) Thanks Rosco ---
**Author:** ![fianbiasa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/fianbiasa/32/1249_2.png) [@fianbiasa](https://forum.mautic.org/u/fianbiasa)\ **Post date:** [May 25, 2018, 2:58am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130/9 "2018-05-25T02:58:18Z")
or you can ask your Hosting/Server Provider, if blocked some port