# Mautic x Zoho: Mautic doesn't pull leads from Zoho
**URL:** https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980
**Category:** Product Support
**Created:** [December 11, 2019, 9:18am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980 "2019-12-11T09:18:19Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Leon\_Oltmanns](https://forum.mautic.org/u/Leon_Oltmanns)
#### Post date: [December 11, 2019, 9:18am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/1 "2019-12-11T09:18:19Z")
Hey there fellow Mauticians,
I have encountered a humongous problem with the Mautic x Zoho integration via the Zoho-plugin. I can push Mautic contacts to the Zoho CRM with the “push the integration”, but Mautic does not pull any contacts from the Zoho CRM to Mautic. In the plugin-configuration i ticked the “Pull contacts and/or companies from integration” checkbox, but neither contacts/leads nor companies from Zoho get pulled into Mautic. I am unsure wheter I made a mistake on my side or if there is a bug in the plugin.
Any help is very much appreciated.
Leon
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [December 11, 2019, 9:24am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/2 "2019-12-11T09:24:32Z")
Hi Leon, welcome to the Mautic Community Forums!
I tested this integration only a few weeks ago and was able to successfully pull contacts into Zoho.
A couple of questions:
- Have you got any errors in your error log (System settings \> System info \> Logs) at all?
- What version of Mautic/PHP?
- Is your cron job set up and working?
- How have you set up the sync fields - which are going from Mautic to Zoho and vice versa?
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### Author:  [@Leon\_Oltmanns](https://forum.mautic.org/u/Leon_Oltmanns)
#### Post date: [December 11, 2019, 9:45am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/3 "2019-12-11T09:45:30Z")
Hi Ruth,
First of all, thanks for the very quick response. 🙂
- I don’t have any errors related to the Zoho Plugin in the Error Log
- PHP Version is 7.0.33 and Mautic Version is 2.15.3
- Do i have to setup a new Cron for the Plugin? I set up the Crons which are required to get Mautic to work, but nothing beyond that. I am not that well versed in Cron Jobs i got to admit.
- I set up the sync fields which are required - For Contact Mapping I used “Company, Email, Last Name”, for Company Mapping “Accountname -\> Company Name”
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [December 11, 2019, 10:09am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/4 "2019-12-11T10:09:01Z")
Take a look at this:
> [@Cron Jobs - what's the difference?](https://forum.mautic.org/t/cron-jobs-whats-the-difference/11177/3):
>
> This thread was listed in [The Unofficial Mautic Newsletter](https://innotiom.com/mautic-newsletter/), so I thought I’d extend it some more. Mautic Cron jobs metadata tag: #supportclipboard The minimum list of commands you need to run every clock10 10 or 15 minutes is: mautic:segments:update mautic:campaigns:trigger mautic:campaigns:update Self-hosted Mautic cron jobs These are the commands I run, for every deployed m instance. information_source Note scheduling and URL triggers are controlled by a repeat CI/CD appl…
The cron you need to add is: `mautic:integration:fetchleads --integration=Zoho`
This pulls in the contacts from Zoho 🙂
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### Author:  [@Leon\_Oltmanns](https://forum.mautic.org/u/Leon_Oltmanns)
#### Post date: [December 19, 2019, 12:38pm UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/6 "2019-12-19T12:38:09Z")
It works fine now, thanks for the advice @silavapi : )
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [December 19, 2019, 12:59pm UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/7 "2019-12-19T12:59:54Z")
Wonderful, that’s great to hear! I’ve marked the post above as the solution!
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### Author:  [@danieleaccuware](https://forum.mautic.org/u/danieleaccuware)
#### Post date: [October 9, 2020, 11:40am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980/8 "2020-10-09T11:40:12Z")
Hi Everyone,
I have a similar problem with Zoho integration:
1. Mautic pulls just the “new” contacts and not the existing ones. It seems that my existing contacts on Zoho (about 3000) are being ignored by Mautic. When instead I create a new one, or I convert a “Lead” into a “Contact”, it gets pulled.
2. I have some custom fields in Zoho and I have mapped them inside Mautic’s plugin configuration. However, the fields are not really pulled and updated. For example I have a checkbox in Zoho’s contacts which can be true/false. I created the same in Mautic, custom field “boolean”. Mapped this field in the integration panel. It’s not pulling anything. There’s another field in Zoho, “Products” which is a list. Likewise I created the custom field in Mautic, with exactly the same values. They are not updated.
Any idea?