# Message Clipped

**URL:** <https://forum.mautic.org/t/message-clipped/2237>\
**Category:** Product Support\
**Created:** [August 24, 2015, 12:35pm UTC](https://forum.mautic.org/t/message-clipped/2237 "2015-08-24T12:35:08Z")\
**Posts on this page:** 19\
**Page:** 1

<div class="post-metadata">

**Author:** ![robarel](https://avatars.discourse-cdn.com/v4/letter/r/a5b964/32.png) [@robarel](https://forum.mautic.org/u/robarel)\
**Post date:** [August 24, 2015, 12:35pm UTC](https://forum.mautic.org/t/message-clipped/2237/1 "2015-08-24T12:35:08Z")

</div>

I am trying to just send a simple text based email when a user submits a form but when I test out this form I get a “[Message clipped] View entire message” in my email rather than the message itself. I have tried creating a new form, creating new email messages or only having a single line of text but it still continues to do this. Any Suggestions?

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<div class="post-metadata">

**Author:** ![robarel](https://avatars.discourse-cdn.com/v4/letter/r/a5b964/32.png) [@robarel](https://forum.mautic.org/u/robarel)\
**Post date:** [August 24, 2015, 12:35pm UTC](https://forum.mautic.org/t/message-clipped/2237/2 "2015-08-24T12:35:08Z")

</div>

I am trying to just send a simple text based email when a user submits a form but when I test out this form I get a “[Message clipped] View entire message” in my email rather than the message itself. I have tried creating a new form, creating new email messages or only having a single line of text but it still continues to do this. Any Suggestions?

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [August 24, 2015, 1:15pm UTC](https://forum.mautic.org/t/message-clipped/2237/3 "2015-08-24T13:15:55Z")

</div>

How long is the message? Here it says:

> [@](#):
>
> Gmail clips HTML emails that are larger than 102 KB

> **[Prevent Gmail clipping your message with an email diet](https://econsultancy.com/prevent-gmail-clipping-your-message-with-an-email-diet/)**
>
> Gmail clips HTML emails that are larger than 102 KB. And while this in itself of course isn't good news, it gets worse because it also hurts your email reputation. Are your emails too large?

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<div class="post-metadata">

**Author:** ![robarel](https://avatars.discourse-cdn.com/v4/letter/r/a5b964/32.png) [@robarel](https://forum.mautic.org/u/robarel)\
**Post date:** [August 24, 2015, 1:23pm UTC](https://forum.mautic.org/t/message-clipped/2237/4 "2015-08-24T13:23:54Z")

</div>

Yea, I found that article as well. I have tried to just create an email with 5 words of text and I am still getting the same issue.

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<div class="post-metadata">

**Author:** ![trofim](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@trofim](https://forum.mautic.org/u/trofim)\
**Post date:** [November 5, 2015, 9:28am UTC](https://forum.mautic.org/t/message-clipped/2237/5 "2015-11-05T09:28:10Z")

</div>

My text message is 469kB. The reason for so huge size are base64 encoded files:

- background images ( even in plain text template)
- fonts

When I use any theme then if gets back to 5-6kB which is perfectly fine!

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<div class="post-metadata">

**Author:** ![pramodgeorge](https://avatars.discourse-cdn.com/v4/letter/p/71c47a/32.png) [@pramodgeorge](https://forum.mautic.org/u/pramodgeorge)\
**Post date:** [December 22, 2015, 10:42am UTC](https://forum.mautic.org/t/message-clipped/2237/6 "2015-12-22T10:42:32Z")

</div>

Following this thread.

Im also facing this issue, is there a temporary fix?

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 22, 2015, 12:16pm UTC](https://forum.mautic.org/t/message-clipped/2237/7 "2015-12-22T12:16:58Z")

</div>

A temporary fix for GMail? You may try to ask Google, but with my experience, they don’t reply too much.

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<div class="post-metadata">

**Author:** ![trofim](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@trofim](https://forum.mautic.org/u/trofim)\
**Post date:** [December 22, 2015, 12:47pm UTC](https://forum.mautic.org/t/message-clipped/2237/8 "2015-12-22T12:47:57Z")

</div>

@escopecz, I do not think the issue is about gmail clipping large e-mails.

The issue is that mautic mail composer (without theme) creates half megabyte mails.

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 22, 2015, 12:56pm UTC](https://forum.mautic.org/t/message-clipped/2237/9 "2015-12-22T12:56:39Z")

</div>

Oh, I din’t catch that you think Mautic is responsible for the large email from your question.

It depends what you send in that email, isn’t it? If you send there a half megabyte image encoded in base64 in your email, then the email will have a half megabyte. You can insert the image by the `<img/>` tag and the email will be a half megabyte smaller. Over all, I still don’t think it is Mautic’s fault.

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<div class="post-metadata">

**Author:** ![pramodgeorge](https://avatars.discourse-cdn.com/v4/letter/p/71c47a/32.png) [@pramodgeorge](https://forum.mautic.org/u/pramodgeorge)\
**Post date:** [December 22, 2015, 1:06pm UTC](https://forum.mautic.org/t/message-clipped/2237/10 "2015-12-22T13:06:54Z")

</div>

@escopecz

Thanks for the reply, Even if you send an email without images or very little text, the issue is the same.

So size doesn’t seem to be the issue. Perhaps if you could just send a test email to a Gmail account and see the issue for yourself?

I have not had this problem with other email marketing services so I am humbly assuming that it might be an issue on Mautic’s side?

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<div class="post-metadata">

**Author:** ![trofim](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@trofim](https://forum.mautic.org/u/trofim)\
**Post date:** [December 22, 2015, 1:07pm UTC](https://forum.mautic.org/t/message-clipped/2237/11 "2015-12-22T13:07:24Z")

</div>

I think we are getting to the point slowly. 🙂 Here are steps to replicate the issue:

1. Create new e-mail.
2. Type text into subject, internal name and one word in body.
3. Send test.

Mautic by default will attach fonts and backgrounds as base64. While user only typed few words in subject and in body.

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 22, 2015, 1:21pm UTC](https://forum.mautic.org/t/message-clipped/2237/12 "2015-12-22T13:21:02Z")

</div>

Guys, I’m testing Mautic with GMail daily, I’ve never seen the issue you are describing. I just sent an email to a lead and this is the source which was delivered to my GMail inbox:

[code]Delivered-To: [linhartescope+mautic4@gmail.com](mailto:linhartescope+mautic4@gmail.com)  
Received: by 10.25.84.144 with SMTP id i138csp1369217lfb;  
Tue, 22 Dec 2015 05:17:00 -0800 (PST)  
X-Received: by 10.13.234.205 with SMTP id t196mr18578300ywe.110.1450790219990;  
Tue, 22 Dec 2015 05:16:59 -0800 (PST)  
Return-Path: [bounce-md\_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com](mailto:bounce-md_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com)  
Received: from [mail134-2.atl141.mandrillapp.com](http://mail134-2.atl141.mandrillapp.com) ([mail134-2.atl141.mandrillapp.com](http://mail134-2.atl141.mandrillapp.com). [198.2.134.2])  
by [mx.google.com](http://mx.google.com) with ESMTPS id n129si15552721ywn.145.2015.12.22.05.16.59  
for \<[censored]@gmail.com\>  
(version=TLS1\_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);  
Tue, 22 Dec 2015 05:16:59 -0800 (PST)  
Received-SPF: pass ([google.com](http://google.com): domain of [bounce-md\_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com](mailto:bounce-md_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com) designates 198.2.134.2 as permitted sender) client-ip=198.2.134.2;  
Authentication-Results: [mx.google.com](http://mx.google.com);  
spf=pass ([google.com](http://google.com): domain of [bounce-md\_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com](mailto:bounce-md_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com) designates 198.2.134.2 as permitted sender) [smtp.mailfrom=bounce-md\_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com](mailto:smtp.mailfrom=bounce-md_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com);  
dkim=pass [header.i=@mail134-2.atl141.mandrillapp.com](mailto:header.i=@mail134-2.atl141.mandrillapp.com);  
dkim=pass [header.i=@mandrillapp.com](mailto:header.i=@mandrillapp.com);  
dmarc=fail (p=NONE dis=NONE) [header.from=gmail.com](http://header.from=gmail.com)  
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=mandrill; [d=mail134-2.atl141.mandrillapp.com](http://d=mail134-2.atl141.mandrillapp.com);  
h=From:Sender:Subject:To:Message-Id:Date:MIME-Version:Content-Type; i=[censored]@mail134-2.atl141.mandrillapp.com;  
bh=50OCvU3T0epVIf/VKK16dfGUD6I=;  
b=F7FTH1jo7qOcXBNjieQkKvwHOtuyyNO23onv/1hHYFvw7J9dctSl2pTKszBIwy99NW2//DtuRSDG  
oiOEMkVBdQa7IKHQMkYQjQSeTxFQla33qMHZId7d8w7EGoEXKUgAHEX9jEjyDI84/SO+Rmoa5AFa  
rV10ev9vlk1a9Qml9KU=  
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=mandrill; [d=mail134-2.atl141.mandrillapp.com](http://d=mail134-2.atl141.mandrillapp.com);  
b=jJOACqETFriSS9laeUkU5oT5IZBjPd88iIb8p2LQZEbmnONLnFRPxWsGK0M9RxBo3n/6PKHLvrxx  
hpRcPgJMCf5qzRH3R1NgaJ62cKKu6Dmoayh6vYdWFyPb0lY7N+MeKetz1Do/WKtPd6syDFKbUOT6  
I4bKcstv4BwgmQgazE0=;  
Received: from [pmta03.mandrill.prod.atl01.rsglab.com](http://pmta03.mandrill.prod.atl01.rsglab.com) (127.0.0.1) by [mail134-2.atl141.mandrillapp.com](http://mail134-2.atl141.mandrillapp.com) id hf56km1sau8u for \<[censored]@gmail.com\>; Tue, 22 Dec 2015 13:16:33 +0000 (envelope-from [bounce-md\_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com](mailto:bounce-md_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com))  
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; [d=mandrillapp.com](http://d=mandrillapp.com);  
[i=@mandrillapp.com](mailto:i=@mandrillapp.com); q=dns/txt; s=mandrill; t=1450790193; h=From :  
Sender : Subject : To : Message-Id : Date : MIME-Version : Content-Type  
: From : Subject : Date : X-Mandrill-User : List-Unsubscribe;  
bh=qyHLM0uBNGFrhKxWbyFU7hE/QGZ2gAswyDIdhWWnOa8=;  
b=RTAm/fxbayjulXq2nYnSSPgDvo8gf+hoxmrM5Pj2Ke3kPTYl4GV95+pQGsq/zG4ENoNiWr  
GJNpsGNNcFaqCPmUcqOr0JNKMyn/IwDENCcrEIWNYYNgq3BCNYkfNPmCBfXnWO8Vqt/3eEEO  
8XQJDPVUGQ2WzUf/ZG5JqPdi4/myk=  
From: John Linhart \<[censored]@gmail.com\>  
Sender: John Linhart \<[censored]@mail134-2.atl141.mandrillapp.com\>  
Subject: test  
Return-Path: [bounce-md\_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com](mailto:bounce-md_30672391.56794d31.v1-272a74aa497844cbb23f01f682489d7b@mandrillapp.com)  
Received: from [84.242.121.99] by [mandrillapp.com](http://mandrillapp.com) id 272a74aa497844cbb23f01f682489d7b; Tue, 22 Dec 2015 13:16:33 +0000  
To: Mautic \<[censored]@gmail.com\>  
X-Report-Abuse: Please forward a copy of this message, including all headers, to [abuse@mandrill.com](mailto:abuse@mandrill.com)  
X-Report-Abuse: You can also report abuse here: [http://mandrillapp.com/contact/abuse?id=30672391.272a74aa497844cbb23f01f682489d7b](http://mandrillapp.com/contact/abuse?id=30672391.272a74aa497844cbb23f01f682489d7b)  
X-Mandrill-User: md\_30672391  
Message-Id: [30672391.20151222131633.56794d31c08f12.79741451@mail134-2.atl141.mandrillapp.com](mailto:30672391.20151222131633.56794d31c08f12.79741451@mail134-2.atl141.mandrillapp.com)  
Date: Tue, 22 Dec 2015 13:16:33 +0000  
MIME-Version: 1.0  
Content-Type: multipart/alternative; boundary="\_av-PgMhU4u9NDQroGyn6laQlw"

–\_av-PgMhU4u9NDQroGyn6laQlw  
Content-Type: text/plain; charset=utf-8  
Content-Transfer-Encoding: 7bit

test body  
–\_av-PgMhU4u9NDQroGyn6laQlw  
Content-Type: text/html; charset=utf-8  
Content-Transfer-Encoding: 7bit

test body

 ![](http://localhost/mautic-github/index_dev.php/email/56794d3058f49.gif) ![](http://mandrillapp.com/track/open.php?u=30672391&id=272a74aa497844cbb23f01f682489d7b)--\_av-PgMhU4u9NDQroGyn6laQlw-- [/code] This is 4.3 KB. Most of it is the header. How does your email source code looks like?

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 22, 2015, 1:23pm UTC](https://forum.mautic.org/t/message-clipped/2237/13 "2015-12-22T13:23:17Z")

</div>

And Mautic doesn’t send any fonts nor background images by default. Where did you get that?

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<div class="post-metadata">

**Author:** ![trofim](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@trofim](https://forum.mautic.org/u/trofim)\
**Post date:** [December 22, 2015, 1:29pm UTC](https://forum.mautic.org/t/message-clipped/2237/14 "2015-12-22T13:29:48Z")

</div>

Here is my test e-mail: [https://dl.dropboxusercontent.com/u/3963150/test%20email.html](https://dl.dropboxusercontent.com/u/3963150/test%20email.html)

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 22, 2015, 1:40pm UTC](https://forum.mautic.org/t/message-clipped/2237/15 "2015-12-22T13:40:25Z")

</div>

@trofim that is not Mautic’s content. You must have added it somehow. For example, if you search for a CSS class `_fd6-hoverMenu` from the source code of your email, it is not part of Mautic’s code:

[https://github.com/mautic/mautic/search?utf8=✓&q=\_fd6-hoverMenu&type=Code](https://github.com/mautic/mautic/search?utf8=%E2%9C%93&q=_fd6-hoverMenu&type=Code)

I’d really like to know where did it came from. Please, tell us when you figure it out. Because it’s even not email-ready code. Many email inboxes doesn’t display CSS styles in the `<style/>` tag as you have there. You also have there javascript, which is, ehm, weird at least.

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<div class="post-metadata">

**Author:** ![trofim](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@trofim](https://forum.mautic.org/u/trofim)\
**Post date:** [December 22, 2015, 1:45pm UTC](https://forum.mautic.org/t/message-clipped/2237/16 "2015-12-22T13:45:00Z")

</div>

Thanks for checking. I had a closer look at class names. I think it could be one of browser addins…

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<div class="post-metadata">

**Author:** ![trofim](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@trofim](https://forum.mautic.org/u/trofim)\
**Post date:** [December 22, 2015, 1:48pm UTC](https://forum.mautic.org/t/message-clipped/2237/17 "2015-12-22T13:48:38Z")

</div>

Yep, that was Grammarly Chrome add-in.

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<div class="post-metadata">

**Author:** ![shoeshine](https://avatars.discourse-cdn.com/v4/letter/s/e79b87/32.png) [@shoeshine](https://forum.mautic.org/u/shoeshine)\
**Post date:** [September 7, 2016, 12:02pm UTC](https://forum.mautic.org/t/message-clipped/2237/18 "2016-09-07T12:02:01Z")

</div>

In case anyone else is having this problem, I also realized that, like @trofim, Grammarly for Firefox was adding a bunch of code to the textarea (message field) when sending. I tested using Safari and the message arrived in Gmail without the “Message clipped” note.

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/message-clipped/2237/19 "2020-02-02T22:56:19Z")

</div>