# Messages not processed from queue

**URL:** <https://forum.mautic.org/t/messages-not-processed-from-queue/37274>\
**Category:** Spanish\
**Created:** [January 30, 2026, 5:00pm UTC](https://forum.mautic.org/t/messages-not-processed-from-queue/37274 "2026-01-30T17:00:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![chapa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chapa/32/13310_2.png) [@chapa](https://forum.mautic.org/u/chapa)\
**Post date:** [January 30, 2026, 5:00pm UTC](https://forum.mautic.org/t/messages-not-processed-from-queue/37274/1 "2026-01-30T17:00:35Z")

</div>

Hello, how are you? What’s the Telegram link to join? I’m dealing with something I still can’t resolve, and it’s been several days. Best regards, Chapa

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**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\
**Post date:** [January 30, 2026, 5:09pm UTC](https://forum.mautic.org/t/messages-not-processed-from-queue/37274/2 "2026-01-30T17:09:14Z")

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Is there a Telegram? Usually, we resolve everything on the forum; you ask a question and the community helps you.

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**Author:** ![chapa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chapa/32/13310_2.png) [@chapa](https://forum.mautic.org/u/chapa)\
**Post date:** [January 30, 2026, 5:12pm UTC](https://forum.mautic.org/t/messages-not-processed-from-queue/37274/3 "2026-01-30T17:12:58Z")

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Hello,  
I have a topic I posted 3 days ago and no one has dared to respond (or maybe it didn’t happen to them like it did to me).

Your software  
My Mautic version is: 5.2.8  
My PHP version is: 8.3  
My Database type and version is: MySQL/MariaDB  
OS: Ubuntu 24 (dedicated server, no Docker)

Problem Description:

I have configured Mautic to use Doctrine as the queue transport for emails, but the `messenger:consume email` command does not process any messages from the queue, even though there are 9,884 messages waiting in the `messenger_messages` table.

Current Configuration:

1. `config/local.php` contains:

```php
'messenger_dsn_email' => 'doctrine://default?queue_name=default',
'messenger_dsn_hit' => 'doctrine://default?queue_name=default',
'messenger_dsn_failed' => 'doctrine://default?queue_name=failed',

```

1. **Queue Settings in UI** (Settings → Configuration → Queue Settings):

2. **.env file** contains:

```env
MAUTIC_MESSENGER_DSN_EMAIL=doctrine://default%3Fqueue_name=default
MAUTIC_MESSENGER_DSN_HIT=doctrine://default%3Fqueue_name=default
MAUTIC_MESSENGER_DSN_FAILED=doctrine://default%3Fqueue_name=failed

```

Environment variables are loading correctly:

```bash
$ sudo -u www-data php8.3 -r "
require '/var/www/mautic/vendor/autoload.php';
$dotenv = new Symfony\Component\Dotenv\Dotenv();
$dotenv->loadEnv('/var/www/mautic/.env');
echo 'Desde .env: ' . ($ENV['MAUTIC_MESSENGER_DSN_EMAIL'] ?? 'NO DEFINIDO') . PHP_EOL;
echo 'getenv: ' . (getenv('MAUTIC_MESSENGER_DSN_EMAIL') ?: 'VACÍO') . PHP_EOL;
"
# Output:
Desde .env: doctrine://default?queue_name=default
getenv: doctrine://default?queue_name=default

```

Messages exist in database:

```sql
SELECT queue_name, COUNT(*) as total FROM messenger_messages GROUP BY queue_name;
-- Result: queue_name=default, total=9884

```

Messages are available (not locked):

```sql
SELECT COUNT(*) FROM messenger_messages WHERE available_at <= NOW();
-- Result: 9884 (all available)

```

Steps Taken:

- Changed `messenger_dsn_email` from `sync://` to `doctrine://default?queue_name=default` in `local.php`
- Configured Queue Settings via Mautic UI
- Added environment variables to `.env` file
- Cleared cache completely: `rm -rf /var/www/mautic/var/cache/*`
- Rebuilt cache: `sudo -u www-data php8.3 bin/console cache:warmup --env=prod`
- Restarted PHP-FPM: `systemctl restart php8.3-fpm`

Test Performed:

```bash
$ sudo -u www-data php8.3 /var/www/mautic/bin/console messenger:consume email --limit=3 -vvv --env=prod

 [OK] Consuming messages from transport "email".

 // The worker will automatically exit once it has processed 3 messages, been
 // running for 60s or received a stop signal via the messenger:stop-workers
 // command.

 // Quit the worker with CONTROL-C.

$

```

Result: The command starts, shows “Consuming messages from transport email”, waits for 60 seconds, and exits without processing any messages. No errors are shown, but no messages are consumed either.

Debug Config Output:

```bash
$ sudo -u www-data php8.3 bin/console debug:config framework messenger --env=prod | grep -A10 "email:"

    email:
        dsn: '%env(urlencoded-dsn:MAUTIC_MESSENGER_DSN_EMAIL)%'
        retry_strategy:
            service: Mautic\MessengerBundle\Retry\RetryStrategy
            max_retries: 3
            delay: 1000
            multiplier: 2
            max_delay: 0
        serializer: null
        options: { }
        failure_transport: null

```

**Previous Error (before configuration changes):**  
When the DSN was set to `sync://`, I received this error:

```plaintext
You cannot receive messages from the Messenger SyncTransport.

```

This error no longer appears, but the worker still doesn’t process any messages.

Question:

Why is `messenger:consume email` not processing messages from the `messenger_messages` table even though:

- The DSN is correctly configured as `doctrine://default?queue_name=default`
- There are 9,884 messages in the table with `queue_name='default'`
- All messages have `available_at <= NOW()`
- The “Send test message” button in Queue Settings returns “Success!”
- No errors are displayed when running the command

Is there an additional configuration step required for Mautic 5.2.8 to connect the email transport to the default queue in the `messenger_messages` table?

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2026, 9:18am UTC](https://forum.mautic.org/t/messages-not-processed-from-queue/37274/4 "2026-02-02T09:18:07Z")

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Hi folks,

Please don’t post comments on the description of the Spanish category - please create a new topic! 🙂

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2026, 9:19am UTC](https://forum.mautic.org/t/messages-not-processed-from-queue/37274/5 "2026-02-02T09:19:04Z")

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