# Missing Contacts in Segment **URL:** https://forum.mautic.org/t/missing-contacts-in-segment/24134 **Category:** Product Support **Tags:** mautic-4 **Created:** [May 17, 2022, 11:36pm UTC](https://forum.mautic.org/t/missing-contacts-in-segment/24134 "2022-05-17T23:36:41Z") **Posts on this page:** 2 **Page:** 1
### Author: ![mtztn](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mtztn/32/7563_2.png) [@mtztn](https://forum.mautic.org/u/mtztn) #### Post date: [May 17, 2022, 11:36pm UTC](https://forum.mautic.org/t/missing-contacts-in-segment/24134/1 "2022-05-17T23:36:41Z")
**Your software** My Mautic version is: v4.2.2 My PHP version is: 7.4.3 **Your problem** My problem is: I tried importing ~15k contacts in a segment but it only shows that there are only 5k+ contacts imported to that segment. It’s been days since I created it and started importing contacts but it still shows 0% progress (Queued). I did it with 3 batches (5k each CSV) Steps I have tried to fix the problem: Already cleaned the raw files and removed duplicates ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e7ddefb4aaa17e10c7897b3d5788e7f711e27898.png) Thank you! ---
### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk) #### Post date: [May 18, 2022, 7:28am UTC](https://forum.mautic.org/t/missing-contacts-in-segment/24134/2 "2022-05-18T07:28:02Z")
Hi, You haven’t uploaded those files yet the import didn’t happen. The progress is 0% Is your cron properly configured? Here is a tutorial on imports: > **[Import contacts | Mautic](https://docs.mautic.org/en/contacts/import-contacts)** > > . Contacts can be imported via the user interface from a CSV file. You can import from the browser or in the background via a cron job.. Background import is recommended.. Since Mautic 2.9, when an import job creates or updates a contact, you'll see... Try to run `bin/console mautic:import` to complete the import!