# Monitored email problem

**URL:** <https://forum.mautic.org/t/monitored-email-problem/4423>\
**Category:** General Discussion\
**Created:** [June 13, 2016, 3:13pm UTC](https://forum.mautic.org/t/monitored-email-problem/4423 "2016-06-13T15:13:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![47tsi](https://avatars.discourse-cdn.com/v4/letter/4/90ced4/32.png) [@47tsi](https://forum.mautic.org/u/47tsi)\
**Post date:** [June 13, 2016, 3:13pm UTC](https://forum.mautic.org/t/monitored-email-problem/4423/1 "2016-06-13T15:13:16Z")

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Hi guys,  
  
could anybody please help me with my monitored email address? I have Mautic 1.4.1. installed on my own server with php imap enabled. When I configured an monitored email address (I use identical email addresses for outgoing and incoming/monitored emails) Mautic stopped sending emails. If I remove the monitored email address everything is again ok. Where do I do a mistake?  
  
Thanks

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**Author:** ![JennaFoster](https://avatars.discourse-cdn.com/v4/letter/j/8491ac/32.png) [@JennaFoster](https://forum.mautic.org/u/JennaFoster)\
**Post date:** [June 21, 2016, 11:55am UTC](https://forum.mautic.org/t/monitored-email-problem/4423/2 "2016-06-21T11:55:29Z")

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I am having a similar issue - My site goes offline completely when the monitored inbox is added. I have to go into local.php folder and delete the monitored inbox details in order to bring Mautic back online.

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**Author:** ![47tsi](https://avatars.discourse-cdn.com/v4/letter/4/90ced4/32.png) [@47tsi](https://forum.mautic.org/u/47tsi)\
**Post date:** [June 13, 2016, 3:13pm UTC](https://forum.mautic.org/t/monitored-email-problem/4423/3 "2016-06-13T15:13:16Z")

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Hi guys,  
could anybody please help me with my monitored email address? I have Mautic 1.4.1. installed on my own server with php imap enabled. When I configured an monitored email address (I use identical email addresses for outgoing and incoming/monitored emails) Mautic stopped sending emails. If I remove the monitored email address everything is again ok. Where do I do a mistake?  
Thanks

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**Author:** ![marcelop](https://avatars.discourse-cdn.com/v4/letter/m/3ec8ea/32.png) [@marcelop](https://forum.mautic.org/u/marcelop)\
**Post date:** [September 30, 2016, 7:32am UTC](https://forum.mautic.org/t/monitored-email-problem/4423/4 "2016-09-30T07:32:07Z")

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Hello. I’m seeing the same issue here. Only that I’m running version 2.1.1.  
As Jenna said, I have to delete the monitored inbox details from local.php to bring Mautic back online.

Since it fails even if I disable the server firewall, I’m wondering if this feature is dependant on any Apache/PHP module to be installed. If so, please let us know which one/s.

Thanks in advance