# Monitored inbox error **URL:** \ **Category:** Product Support\ **Created:** [February 7, 2021, 10:48pm UTC](https://forum.mautic.org/t/monitored-inbox-error/18075 "2021-02-07T22:48:06Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![punctual](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/punctual/32/1445_2.png) [@punctual](https://forum.mautic.org/u/punctual)\ **Post date:** [February 7, 2021, 10:48pm UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/1 "2021-02-07T22:48:06Z")
**Your software** My Mautic version is:3.2.5 My PHP version is:7.2.36 My Database type and version is: **Your problem** My problem is: I got this notification under the monitored inbox setting The [PHP IMAP extension](http://php.net/manual/en/book.imap.php) is required in order to enable monitored email features. I’m using a web hosting and extension is enabled. Please help me out. Thanks These errors are showing in the log: Steps I have tried to fix the problem: ---
**Author:** ![dirtyd](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirtyd/32/4427_2.png) [@dirtyd](https://forum.mautic.org/u/dirtyd)\ **Post date:** [February 8, 2021, 2:44am UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/2 "2021-02-08T02:44:32Z")
Could you please share the output of ``` ``` ---
**Author:** ![dimitri](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dimitri/32/4437_2.png) [@dimitri](https://forum.mautic.org/u/dimitri)\ **Post date:** [February 8, 2021, 3:18am UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/3 "2021-02-08T03:18:00Z")
I advise you to switch to a VPS. Webhosting can work, but when you have problems it will be very hard to find the problem. I saw you have more problems than only this. With webhosting you can never be sure about what is installed and how. With standard webhosting you don’t know how much memory your scripts can use, you cannot change the max execution time of scripts, you cannot change the maximum upload size if you want to import new contacts, you can get problems with file rights and ownership etc. A couple of dollars a month for a VPS can save you a lot of time. ---
**Author:** ![punctual](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/punctual/32/1445_2.png) [@punctual](https://forum.mautic.org/u/punctual)\ **Post date:** [February 8, 2021, 11:45am UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/4 "2021-02-08T11:45:48Z")
How do i get to see this please? Thanks for your response ---
**Author:** ![punctual](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/punctual/32/1445_2.png) [@punctual](https://forum.mautic.org/u/punctual)\ **Post date:** [February 8, 2021, 11:51am UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/5 "2021-02-08T11:51:30Z")
Thanks for the advice, i have little experience with using a VPS that was why i did not venture into it. And moreover, i have installed mautic instances using web hosting a couple of time, this seems to be an exception as regarding the monitored inbox aspect. if you have a guideline on how to use a VPS, or install mautic using that, i will appreciate. Thanks ---
**Author:** ![dirtyd](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirtyd/32/4427_2.png) [@dirtyd](https://forum.mautic.org/u/dirtyd)\ **Post date:** [February 8, 2021, 12:14pm UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/6 "2021-02-08T12:14:33Z")
> [@punctual](#): > > How do i get to see this please? You can do it in several ways: 1. Via Mautic: go to [your-mautic-domain.com/s/sysinfo](http://your-mautic-domain.com/s/sysinfo) 2. Create a file with the name phpinfo.php. Put this line of the code in the created file: Place the file in the Mautic root directory and open it in the browser like [your-mautic-domain.com/phpinfo.php](http://your-mautic-domain.com/phpinfo.php) ---
**Author:** ![punctual](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/punctual/32/1445_2.png) [@punctual](https://forum.mautic.org/u/punctual)\ **Post date:** [February 8, 2021, 12:50pm UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/7 "2021-02-08T12:50:47Z")
Alright, i am using the mautic way, but i discovered there are lots of information on the sysinfo page. which one do you want me to provide ---
**Author:** ![dirtyd](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirtyd/32/4427_2.png) [@dirtyd](https://forum.mautic.org/u/dirtyd)\ **Post date:** [February 8, 2021, 1:48pm UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/8 "2021-02-08T13:48:11Z")
Try to search by word “imap” on the page with whole information. You should find a few matches like “imap.ini” and also the section like below ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/49cdd1ae416f8522a2a140d61ccc63020c3bccce.png) ---
**Author:** ![punctual](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/punctual/32/1445_2.png) [@punctual](https://forum.mautic.org/u/punctual)\ **Post date:** [February 8, 2021, 8:58pm UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/9 "2021-02-08T20:58:44Z")
Thanks for your help. i did a thorough search on the sysinfo page on mautic but i couldn’t find imap as specified in the screenshot you sent ---
**Author:** ![dirtyd](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirtyd/32/4427_2.png) [@dirtyd](https://forum.mautic.org/u/dirtyd)\ **Post date:** [February 9, 2021, 2:50am UTC](https://forum.mautic.org/t/monitored-inbox-error/18075/10 "2021-02-09T02:50:13Z")
> [@punctual](#): > > Thanks for your help. You’re welcome! > [@punctual](#): > > i did a thorough search on the sysinfo page on mautic but i couldn’t find imap as specified in the screenshot you sent For that case, you need to ask your hosting support about the IMAP extension. Seems it’s not enabled