# My campaigns do not work **URL:** \ **Category:** Product Support\ **Created:** [July 14, 2015, 6:36pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051 "2015-07-14T18:36:59Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![joaopvilla](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@joaopvilla](https://forum.mautic.org/u/joaopvilla)\ **Post date:** [July 14, 2015, 6:36pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/1 "2015-07-14T18:36:59Z")
Hello Guys, My campaigns do not work ![:/]( ":/") Mautic don’t send the e-mail and don’t no why! (but I can send e-mails through the system.) I already set the cron tasks. [http://gyazo.com/d00e567dadecfb91a0e644c5ec1cd2ee](http://gyazo.com/d00e567dadecfb91a0e644c5ec1cd2ee) [http://gyazo.com/dd6370a83f340a41beb174722a910408](http://gyazo.com/dd6370a83f340a41beb174722a910408) ---
**Author:** ![joaopvilla](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@joaopvilla](https://forum.mautic.org/u/joaopvilla)\ **Post date:** [July 14, 2015, 6:36pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/2 "2015-07-14T18:36:59Z")
Hello Guys, My campaigns do not work 😕 Mautic don’t send the e-mail and don’t no why! (but I can send e-mails through the system.) I already set the cron tasks. [http://gyazo.com/d00e567dadecfb91a0e644c5ec1cd2ee](http://gyazo.com/d00e567dadecfb91a0e644c5ec1cd2ee) [http://gyazo.com/dd6370a83f340a41beb174722a910408](http://gyazo.com/dd6370a83f340a41beb174722a910408) ---
**Author:** ![joaopvilla](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@joaopvilla](https://forum.mautic.org/u/joaopvilla)\ **Post date:** [July 14, 2015, 7:12pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/3 "2015-07-14T19:12:11Z")
Ok, i’t works now 😃 But I opened my e-mail and my points don’t count, why? ☹ ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [July 15, 2015, 11:52am UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/4 "2015-07-15T11:52:46Z")
Hi, can you confirm the cron jobs are being triggered? You can also try to execute the commands manually via command line if you have ssh access. From your image I guess (don’t understand the labels) that points are added after the email is opened. Can you confirm that the email open action was triggered in the lead detail? ---
**Author:** ![joaopvilla](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@joaopvilla](https://forum.mautic.org/u/joaopvilla)\ **Post date:** [August 26, 2015, 9:38pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/5 "2015-08-26T21:38:14Z")
Yes, the e-mail was sent and I read the email, but Mautic doesn’t shows and don’t give me the points 😕 ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [August 27, 2015, 5:18am UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/6 "2015-08-27T05:18:02Z")
Can you check your email client loads images automatically? Some email clients show up a button which downloads the images. Mautic track emails with Tracking Pixel image. If that image is not loaded by email client, Mautic doesn’t know the email was opened. ---
**Author:** ![joaopvilla](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@joaopvilla](https://forum.mautic.org/u/joaopvilla)\ **Post date:** [August 27, 2015, 1:55pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/7 "2015-08-27T13:55:35Z")
Problem solved, because a bad config in my .htaccess some URLs sent to a 404 page. Fixed the .htaccess all returned to normal 🙂 Thanks! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/my-campaigns-do-not-work/2051/8 "2020-02-02T22:58:41Z")