# My contacts automatically add themselves to no contact event type

**URL:** <https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269>\
**Category:** Product Support\
**Created:** [September 25, 2020, 2:01am UTC](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269 "2020-09-25T02:01:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![xuzo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xuzo/32/3396_2.png) [@xuzo](https://forum.mautic.org/u/xuzo)\
**Post date:** [September 25, 2020, 2:01am UTC](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269/1 "2020-09-25T02:01:43Z")

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**Your software**  
Mautic 3.02  
My PHP version is:7.23

**Your problem**  
My contacts automatically add themselves to no contact event type

This is a simple segment email, I click on send, and it shows as sending, but then all contact become “no contact” with little orange icon, and nothing sends…

I tried to delete the contacts and recreated segment and email 3 times , to no avail!

I says this when I click no Icon:

**Communication bounced for this channel.**

However, I can send single smtp email tests no problem, this is for a yahoo account. The email addresses are all valid, they are my addresses, the Yahoo sending address works, I can send from yahoo mail no problem.

 ![2020-09-24 22_56_57-Contacts _ Mautic](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/89074356dacc15a37b9e567ae9043da8e90eb320.png)

 ![2020-09-24 23_06_19-Contacts _ Tommy Utecht - _ Mautic](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a2f2f8f54e2a72ace03dd43491e2944a3c293479.png)

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [September 25, 2020, 4:56am UTC](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269/2 "2020-09-25T04:56:22Z")

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Hi, need more info!  
Your smtp sending method:  
How you process bounces:  
Thx

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<div class="post-metadata">

**Author:** ![xuzo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xuzo/32/3396_2.png) [@xuzo](https://forum.mautic.org/u/xuzo)\
**Post date:** [September 25, 2020, 11:27am UTC](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269/3 "2020-09-25T11:27:37Z")

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I set my bounces to my other account, cause it works but not sure, maybe I have it all wrong?

I’ve got sending configured with Yahoo, but the bounces configured with m Gsuite account, because not sure how to configure bounces with Yahoo?

 ![2020-09-25 18_25_52-](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b42a20e9e89848fb64ebb1139e8a786378e31cd8.png)

 ![2020-09-25 18_07_22-Configuration _ Mautic](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/dc7ba92c49386e1775704352ab787011fc8478f1.png)

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [September 25, 2020, 11:45am UTC](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269/4 "2020-09-25T11:45:59Z")

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Sorry, I don’t deal with this type of bounce management, someone who is expert in this should answer.