# My Mautic Pro has been wiped?

**URL:** <https://forum.mautic.org/t/my-mautic-pro-has-been-wiped/6125>\
**Category:** Product Support\
**Created:** [October 7, 2016, 1:59pm UTC](https://forum.mautic.org/t/my-mautic-pro-has-been-wiped/6125 "2016-10-07T13:59:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![vaherva](https://avatars.discourse-cdn.com/v4/letter/v/ed8c4c/32.png) [@vaherva](https://forum.mautic.org/u/vaherva)\
**Post date:** [October 7, 2016, 1:59pm UTC](https://forum.mautic.org/t/my-mautic-pro-has-been-wiped/6125/1 "2016-10-07T13:59:04Z")

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My Mautic account seems to have been wiped. It is pre-aid until August 2017, so it is not a billing issue.

- I use the official Mautic plugin for WordPress. All links to Mautic show a orange triangle and the text “OOPS - The page you requested could not be foun”.  
- I can not log in to my Mautic instance. I can not reset my password (it claims that the user / account does not exist).  
- The account it visible in the admin console ([https://mautic.net/](https://mautic.net/)). When I try to reset the accont password from there it gives me a error message:  
  
There was an error updating the instances password. Please try using the password reset link for the instance.  
- When I press the link in the message I get to a page that indicates that the original destination page is missing (the Mautic version of 404).  
  
  
  
I have opened a Mautic Support ticket and sent in screenshots and an extensive description of the problem. Dead silence. Not a Peep!  
  
I have contacted the alleged Support Lead ( mason.bednarczyk ), but he ignores mails.  
  
Is Mautic going out of business? Or do they just hate their customers?  
  
  
  
My Mautic has been off-lilne for two consecutive work days now. Mautic does not seem to act in any way to restore my pre-aid account.  
  
  
  
Any suggestions on how to migrate away from Mautic?

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<div class="post-metadata">

**Author:** ![vaherva](https://avatars.discourse-cdn.com/v4/letter/v/ed8c4c/32.png) [@vaherva](https://forum.mautic.org/u/vaherva)\
**Post date:** [October 7, 2016, 1:59pm UTC](https://forum.mautic.org/t/my-mautic-pro-has-been-wiped/6125/2 "2016-10-07T13:59:04Z")

</div>

My Mautic account seems to have been wiped. It is pre-aid until August 2017, so it is not a billing issue.

- I use the official Mautic plugin for WordPress. All links to Mautic show a orange triangle and the text “OOPS - The page you requested could not be foun”.
- I can not log in to my Mautic instance. I can not reset my password (it claims that the user / account does not exist).
- The account it visible in the admin console ([https://mautic.net/](https://mautic.net/)). When I try to reset the accont password from there it gives me a error message:  
There was an error updating the instances password. Please try using the password reset link for the instance.
- When I press the link in the message I get to a page that indicates that the original destination page is missing (the Mautic version of 404).

I have opened a Mautic Support ticket and sent in screenshots and an extensive description of the problem. Dead silence. Not a Peep!  
I have contacted the alleged Support Lead ( mason.bednarczyk ), but he ignores mails.  
Is Mautic going out of business? Or do they just hate their customers?

My Mautic has been off-lilne for two consecutive work days now. Mautic does not seem to act in any way to restore my pre-aid account.

Any suggestions on how to migrate away from Mautic?