# My Screen Freezes when I add smtp i am not able to save it

**URL:** <https://forum.mautic.org/t/my-screen-freezes-when-i-add-smtp-i-am-not-able-to-save-it/26203>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [November 25, 2022, 2:27pm UTC](https://forum.mautic.org/t/my-screen-freezes-when-i-add-smtp-i-am-not-able-to-save-it/26203 "2022-11-25T14:27:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![prakashgamie](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prakashgamie/32/6465_2.png) [@prakashgamie](https://forum.mautic.org/u/prakashgamie)\
**Post date:** [November 25, 2022, 2:27pm UTC](https://forum.mautic.org/t/my-screen-freezes-when-i-add-smtp-i-am-not-able-to-save-it/26203/1 "2022-11-25T14:27:53Z")

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**Your software**  
My Mautic version is:4.4.4  
My PHP version is:7.4.33  
My Database type and version is: 10.3.36-MariaDB-cll-lve - MariaDB Server

**Your problem**  
My problem is:  
my screen freezes if i add smtp details in configurations. even if i refresh the new smtp is not updated. please help to fix this

These errors are showing in the log:

 ![Screen Shot 2022-11-25 at 6.29.59 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0a26bfbd292c350328e90065f1d9baca02ad22f5.jpeg)

Steps I have tried to fix the problem:

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [November 25, 2022, 2:40pm UTC](https://forum.mautic.org/t/my-screen-freezes-when-i-add-smtp-i-am-not-able-to-save-it/26203/2 "2022-11-25T14:40:13Z")

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This might be a file permission issue.

Log into the sever via terminal / putty / SSH

Run

sudo chown -R www-data:www-data /var/www/html/mautic/

Then

sudo chmod -R 755 /var/www/html/mautic/

If your path to mautic is different update it. For example

sudo chown -R www-data:www-data /var/www/mautic/

And

sudo chmod -R 755 /var/www/mautic/

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**Author:** ![jonathandhn](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jonathandhn/32/5737_2.png) [@jonathandhn](https://forum.mautic.org/u/jonathandhn)\
**Post date:** [November 27, 2022, 10:33am UTC](https://forum.mautic.org/t/my-screen-freezes-when-i-add-smtp-i-am-not-able-to-save-it/26203/3 "2022-11-27T10:33:27Z")

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Are there any special characters in your password? You can add your SMTP password directly from the Mautic configuration file from your server’s file system.

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**Author:** ![prakashgamie](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/prakashgamie/32/6465_2.png) [@prakashgamie](https://forum.mautic.org/u/prakashgamie)\
**Post date:** [November 27, 2022, 1:26pm UTC](https://forum.mautic.org/t/my-screen-freezes-when-i-add-smtp-i-am-not-able-to-save-it/26203/4 "2022-11-27T13:26:33Z")

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Hello,  
There is no special characters