# Need help with bounce staus of email

**URL:** https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053
**Category:** Product Support
**Created:** [September 28, 2021, 7:12am UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053 "2021-09-28T07:12:02Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![ashishbh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishbh/32/691_2.png) [@ashishbh](https://forum.mautic.org/u/ashishbh)
#### Post date: [September 28, 2021, 7:12am UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053/1 "2021-09-28T07:12:02Z")

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Hello,

Well I have connected Mautic with elastic email API now its also marking my good emails as bounced.

 ![Screenshot 2021-09-28 at 12.36.12 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6f090cb52608f4defae812b534548cc7afdb51d3.png)  
check the screenshot emails are marked with a red sign  
when I clicked on the email I saw this:  
 ![Screenshot 2021-09-28 at 12.37.53 PM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9cff939739effc625cc47da302e6b0785bb0454e.png)

I figured it out and try to make sure this not happened again but how we remove this from emails which are good and bounced due to elastic email undeliverability

Please help and guide me how we change the status I don’t want to do this manually for all emails 1 by 1

Thanks

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [September 28, 2021, 1:12pm UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053/2 "2021-09-28T13:12:40Z")

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The best option is to go into the database.  
You can list them here:

SELECT \* from lead\_donotcontact WHERE ‘reason’ = 2;

You can delete them by

DELETE from lead\_donotcontact WHERE reason = 2;

As always backup before mass deletion, as people like me might give bad advice ain the forums.

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### Author: ![ashishbh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishbh/32/691_2.png) [@ashishbh](https://forum.mautic.org/u/ashishbh)
#### Post date: [September 28, 2021, 2:30pm UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053/3 "2021-09-28T14:30:21Z")

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They are good emails but elastic email is not able to send them I can’t do that.

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [September 28, 2021, 2:50pm UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053/4 "2021-09-28T14:50:07Z")

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Not sure what you mean.  
My commands will delete the BOUNCE flag only. Not the emails.

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### Author: ![ashishbh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ashishbh/32/691_2.png) [@ashishbh](https://forum.mautic.org/u/ashishbh)
#### Post date: [September 28, 2021, 4:10pm UTC](https://forum.mautic.org/t/need-help-with-bounce-staus-of-email/21053/5 "2021-09-28T16:10:29Z")

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okay thanks