# Negative Lead Points Cause Error 500 **URL:** \ **Category:** Product Support\ **Created:** [May 28, 2015, 7:44pm UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883 "2015-05-28T19:44:32Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [May 28, 2015, 7:44pm UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883/1 "2015-05-28T19:44:32Z")
Campaign decisions and actions may cause the lead points to be negative (e.g. initial campaigns for leads which subtract points when an email is not opened within a specified time period). When a lead has negative lead points, the drilldown into a lead (from Leads \> Manage Leads \> lead list) leads to an application-internal error 500. The error can be fixed by resetting the lead points to 0 via database and can be reproduced. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [May 28, 2015, 7:44pm UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883/2 "2015-05-28T19:44:32Z")
Campaign decisions and actions may cause the lead points to be negative (e.g. initial campaigns for leads which subtract points when an email is not opened within a specified time period). When a lead has negative lead points, the drilldown into a lead (from Leads \> Manage Leads \> lead list) leads to an application-internal error 500. The error can be fixed by resetting the lead points to 0 via database and can be reproduced. ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [May 29, 2015, 8:40am UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883/3 "2015-05-29T08:40:08Z")
Hi peter: thanks for this! It definitely sounds like a bug. Can you open an issue on github? Go to [GitHub.com/mautic/mautic/issues](http://GitHub.com/mautic/mautic/issues) We’ll test and confirm and hopefully have a fix out soon! ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [May 29, 2015, 9:23am UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883/4 "2015-05-29T09:23:17Z")
OK, will do! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/negative-lead-points-cause-error-500/1883/5 "2020-02-02T22:59:47Z")