# New (first) install - annot add contacts **URL:** \ **Category:** Product Support\ **Created:** [August 21, 2019, 10:55am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918 "2019-08-21T10:55:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 21, 2019, 10:55am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/1 "2019-08-21T10:55:59Z")
**Your software** My Mautic version is: 2.15.1 My PHP version is: 7.2 **Your problem** My problem is: I just installed Mautic for the first time. I was successful in adding a company, however adding a contact does not work: Clicking on +New nothing happens except for the blue bar at the top moving. Clicking on QuickAdd the window opens, I add a name plus email address plus I select the company, click save, however the save does not occur. Thanks for any input ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [August 21, 2019, 12:10pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/2 "2019-08-21T12:10:45Z")
Hi @summer and welcome to the forums! Are you seeing any errors in your error log (Settings\>system info\>log)? Did your install go OK, or did you get any errors in the process? ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 21, 2019, 1:00pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/3 "2019-08-21T13:00:21Z")
Installation went without issues. PHP version is 7.2 The log says: [2019-08-21 12:57:34] mautic.ERROR: PHP Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 67108872 bytes) - in file /DOMAIN/vendor/symfony/intl/Data/Bundle/Reader/BundleEntryReader.php - at line 134 [2019-08-21 12:57:34] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 67108872 bytes) - in file /DOMAIN/vendor/symfony/intl/Data/Bundle/Reader/BundleEntryReader.php - at line 134 [2019-08-21 12:57:34] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 67108872 bytes)” at /DOMAIN/vendor/symfony/intl/Data/Bundle/Reader/BundleEntryReader.php line 134 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 67108872 bytes) at /DOMAIN/vendor/symfony/intl/Data/Bundle/Reader/BundleEntryReader.php:134)"} ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [August 21, 2019, 1:17pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/4 "2019-08-21T13:17:40Z")
Looks like you need to increase the memory available for scripts, as it’s running out of memory. ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 21, 2019, 3:24pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/5 "2019-08-21T15:24:33Z")
Thanks. What would be the recommended minimum? (We are talking about php memory, rt?) ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 24, 2019, 3:11pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/6 "2019-08-24T15:11:48Z")
Well, I increased the memory limit to 256MB. I still get the same behaviour. Is that normal. ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 25, 2019, 10:21am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/7 "2019-08-25T10:21:38Z")
Ok, so I cleared the cache and now am trying to install the 15.2 upgrade in the hopw this will solve the issue. However after the download and extraction of the package have been completed, the final step “Moving Package Contents” seems to take hours. It would be sad having to uninstall Mautic and turn to another software, as the basic concept truly appeals to me. Is there any solution to all of this? Thanks ---
**Author:** ![deepti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deepti/32/411_2.png) [@deepti](https://forum.mautic.org/u/deepti)\ **Post date:** [August 25, 2019, 10:48am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/8 "2019-08-25T10:48:24Z")
@summer Please follow this 1.Login SSH 2.Go to mautic root where mautic has installed like /var/www/html/Mautic/ 3 For Clear cache run this command: php app/console cache:clear OR rm -rf app/cache 4.To check mautic latest version available RUN: php app/console mautic:update:find 5.To update Run: php app/console mautic:update:apply – force 6.Try to run database migrations: php app/console doctrine:migration:migrate 7.Try to update database schema: php app/console doctrine:schema:update --force 8.Run to warm up cache: php app/console cache:warmup 9.To Give permission to cache folder: sudo chmod -R 777 /var/www/html/Mautic/app/cache 10.Clear your browser cache also and you will see your mautic has upgraded ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 26, 2019, 3:06pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/9 "2019-08-26T15:06:57Z")
Hi there, Thanks for your assistance. Again I get a memory issue: (on running mautic:update) PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 48399344 bytes) in /home/…server …/vendor/joomla/http/src/Transport/Curl.php on line 222 [Symfony\Component\Debug\Exception\OutOfMemoryException] Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 48399344 bytes) * * * I tried 2 times more but now the message is even short: ## An error occurred while downloading the update package. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [August 27, 2019, 7:27am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/10 "2019-08-27T07:27:08Z")
When you changed the memory limit, where did you change it? Sometimes it’s easy to change it in the wrong place so that it doesn’t make the change expected. ---
**Author:** ![deepti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deepti/32/411_2.png) [@deepti](https://forum.mautic.org/u/deepti)\ **Post date:** [August 27, 2019, 8:17am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/11 "2019-08-27T08:17:14Z")
There are some issue with Locale.php file in /vendor/symfony/intl/Locale.php ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 27, 2019, 8:25am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/12 "2019-08-27T08:25:39Z")
I changed the memory limit on the server of my hosting company. ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [August 27, 2019, 8:27am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/13 "2019-08-27T08:27:18Z")
Shall I remove the existing file? Thanks ---
**Author:** ![deepti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deepti/32/411_2.png) [@deepti](https://forum.mautic.org/u/deepti)\ **Post date:** [August 27, 2019, 8:57am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/14 "2019-08-27T08:57:06Z")
no [https://drive.google.com/open?id=1WF2YEEShiiXAeppKb0S34xwE3zw5V9xr](https://drive.google.com/open?id=1WF2YEEShiiXAeppKb0S34xwE3zw5V9xr) Replace with this ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [September 2, 2019, 11:54am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/15 "2019-09-02T11:54:14Z")
Well, I am giving up. I replaced the Locale.php but again get this: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 48399344 bytes) in /home/_ **domain** _/vendor/joomla/http/src/Transport/Curl.php on line 222 [Symfony\Component\Debug\Exception\OutOfMemoryException] Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 48399344 bytes) I guess I’ll just wait a few months for further updates and try again. Thanks anyway for your attempts to help. Cheers ---
**Author:** ![deepti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deepti/32/411_2.png) [@deepti](https://forum.mautic.org/u/deepti)\ **Post date:** [September 2, 2019, 12:08pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/16 "2019-09-02T12:08:11Z")
install php curl extention on your server ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [September 2, 2019, 12:15pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/17 "2019-09-02T12:15:24Z")
Sorry what I meant is which actual php.ini file did you change. Sometimes it is possible to change the wrong one, as often there are several in use - for example the php.ini used in command-line commands can sometimes be different to that used with web-based resources. Can you share the file path where you made the change to the memory limit, and what you set it to? Do you have command line access to your server, or are you doing this via the control panel of your hosting provider? ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [September 2, 2019, 1:38pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/18 "2019-09-02T13:38:49Z")
Hello Ruth, I only changed the memory at my provider’s end. Could you pass me the file path to the php.ini file and what memory setting you recommend? (I have access to my provider with command line as well as their control panel). Thanks ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [September 2, 2019, 1:44pm UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/19 "2019-09-02T13:44:14Z")
Hi again, Here’s a quick vid explaining how to determine what php.ini file is in use, and how to check what the current memory setting is being used: [https://youtu.be/v6a8A3x1sKw](https://youtu.be/v6a8A3x1sKw) Hope that helps! ---
**Author:** ![summer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/summer/32/481_2.png) [@summer](https://forum.mautic.org/u/summer)\ **Post date:** [September 3, 2019, 8:48am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918/20 "2019-09-03T08:48:10Z")
Thank you Ruth, very kind to make a short video and explain things. [Next page](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918.md?page=2)