# New help with bounce management **URL:** \ **Category:** Product Support\ **Created:** [February 16, 2020, 12:43am UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831 "2020-02-16T00:43:19Z")\ **Posts on this page:** 7\ **Page:** 2
**Author:** ![massimo0307](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/massimo0307/32/6285_2.png) [@massimo0307](https://forum.mautic.org/u/massimo0307)\ **Post date:** [January 3, 2022, 6:02pm UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/21 "2022-01-03T18:02:31Z")
Thanks for clarification. In any case BOTH are not working. ---
**Author:** ![moderns](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@moderns](https://forum.mautic.org/u/moderns)\ **Post date:** [March 16, 2023, 7:09pm UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/22 "2023-03-16T19:09:20Z")
I’ve the same problem. My Mautic is hosted on a VPS. It worked for 205 contacts, it added them to the bounce segment which has filter (bounce=yes) but after that, it started to create a single folders for every bounce email below the main folders (inbox, sent, etc.). I don’t know why this happened. Any new bounce email now doesn’t go to the bounce segment, it goes inside a single separate folder. Testing the IMAP settings was successful on port 993 and SSL. I couldn’t find any helpful info about this problem. Please if you fixed this error, let me know. It’s really very important to avoid sending to bounced emails. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 17, 2023, 8:17am UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/23 "2023-03-17T08:17:11Z")
Are you sure it’s the same problem? Are you also using AWS? ---
**Author:** ![moderns](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@moderns](https://forum.mautic.org/u/moderns)\ **Post date:** [March 17, 2023, 9:07am UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/24 "2023-03-17T09:07:10Z")
Yes. I use Contabo VPS. It worked first, then stopped. I’ve explained my problem in details here: [Bounces emails don't go to bounce segment but new mail folders created instead](https://forum.mautic.org/t/bounces-emails-dont-go-to-bounce-segment-but-new-mail-folders-created-instead/27374) I would appreciate any helpful inputs as this feature stopped working with any change made. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 17, 2023, 3:26pm UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/25 "2023-03-17T15:26:39Z")
Okay - what I meant - are you using amazon ses as smtp? (Sorry i asked the question wrong before) ---
**Author:** ![moderns](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@moderns](https://forum.mautic.org/u/moderns)\ **Post date:** [March 28, 2023, 1:23pm UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/26 "2023-03-28T13:23:09Z")
No. I mean a VPS server from Contabo. Do you know a solution for this problem, pleaes? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 29, 2023, 5:42am UTC](https://forum.mautic.org/t/new-help-with-bounce-management/12831/27 "2023-03-29T05:42:13Z")
This is a pretty large topic. I think if you don’t want to manage your own email reputation, then you need to get something like Amazon SES, Sendgrid, Mailgun etc. They all have their own bounce management that integrates with Mautic. [Previous page](https://forum.mautic.org/t/new-help-with-bounce-management/12831.md?page=1)