# new instalation problem **URL:** \ **Category:** Product Support\ **Created:** [May 4, 2015, 5:07pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805 "2015-05-04T17:07:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://forum.mautic.org/u/Miguel)\ **Post date:** [May 4, 2015, 5:07pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/1 "2015-05-04T17:07:31Z")
Hello We are installed Mautic in tubuntu+ Plesk server and gives the following error: Major Problems that need to be fixed now We have detected 1 major problems. You must fix them before continuing: Set the date.timezone setting in your PHP configuration. We have checked that the date is correct and we have seen that if both ubuntu and plesk. In the same server I have a previous instalation from 1.00 updated to 1.04 without problems. How do we resolve to continue the installation? ---
**Author:** ![Soraya](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@Soraya](https://forum.mautic.org/u/Soraya)\ **Post date:** [June 26, 2015, 10:05am UTC](https://forum.mautic.org/t/new-instalation-problem/1805/2 "2015-06-26T10:05:51Z")
Hi David! Finally I get access to php.ini with PuTTY client. Thank you so much for your interesting! Have a nice day! ---
**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://forum.mautic.org/u/Miguel)\ **Post date:** [May 4, 2015, 5:07pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/3 "2015-05-04T17:07:31Z")
Hello We are installed Mautic in tubuntu+ Plesk server and gives the following error: Major Problems that need to be fixed now We have detected 1 major problems. You must fix them before continuing: Set the date.timezone setting in your PHP configuration. We have checked that the date is correct and we have seen that if both ubuntu and plesk. In the same server I have a previous instalation from 1.00 updated to 1.04 without problems. How do we resolve to continue the installation? ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [May 4, 2015, 5:10pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/4 "2015-05-04T17:10:04Z")
Hi Miguel: Can you run on the command line: php --info|grep “zone” It should give you some output like: [quote]“Olson” Timezone Database Version =\> 0.system Timezone Database =\> internal Default timezone =\> America/New\_York date.timezone =\> no value =\> no value[/quote] The ‘default timezone’ is what we’re looking for here. Make sure that is set to something and not commented out, if it is it will need to be set in php.ini or some other file (.htaccess, etc… ) ---
**Author:** ![Miguel](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@Miguel](https://forum.mautic.org/u/Miguel)\ **Post date:** [May 4, 2015, 5:12pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/5 "2015-05-04T17:12:21Z")
Thx I’ll trie it asap ---
**Author:** ![Soraya](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@Soraya](https://forum.mautic.org/u/Soraya)\ **Post date:** [May 13, 2015, 7:04am UTC](https://forum.mautic.org/t/new-instalation-problem/1805/6 "2015-05-13T07:04:58Z")
Hi everybody! I have the same problem with the new version. Where can I run this command? I have a VPS Plesk Panel. Thank you so much! ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [May 13, 2015, 10:17pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/7 "2015-05-13T22:17:16Z")
Hi Soraya The command above I wrote is just run on the command line for a linux server. If you have SSH access you can run it like that. Or, if you don’t really know what I’m talking about, it would be best to ask your hosting company to make the configuration setting for you. ---
**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\ **Post date:** [May 15, 2015, 3:15pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/8 "2015-05-15T15:15:49Z")
@Miguel - Were you able to get this sorted out? Thanks, David ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:59pm UTC](https://forum.mautic.org/t/new-instalation-problem/1805/9 "2020-02-02T22:59:23Z")