# New Mautic and problems

**URL:** <https://forum.mautic.org/t/new-mautic-and-problems/9996>\
**Category:** General Discussion\
**Created:** [November 27, 2017, 11:19pm UTC](https://forum.mautic.org/t/new-mautic-and-problems/9996 "2017-11-27T23:19:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![billyj](https://avatars.discourse-cdn.com/v4/letter/b/5f8ce5/32.png) [@billyj](https://forum.mautic.org/u/billyj)\
**Post date:** [November 27, 2017, 11:19pm UTC](https://forum.mautic.org/t/new-mautic-and-problems/9996/1 "2017-11-27T23:19:35Z")

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I just install Mautic and i have a error i have sent a mail to 10 test users, the mail includes a link to an external test site. When you click on that link, mautic opens and gives a “500 Internal Server Error” on https://.com/r/d4sdhs8738…  
  
  
  
When I do the same on my logged in browser, it works and I am being redirected to the final URL.  
  
  
  
Mautic logs gives

Code:

[2017-11-27 09:48:17] mautic.CRITICAL: Uncaught PHP Exception DoctrineORMORMException: "The EntityManager is closed." at /srv/XXXXXX/html/vendor/doctrine/orm/lib/Doctrine/ORM/ORMException.php line 129 {"exception":"[object] (Doctrine\ORM\ORMException(code: 0): The EntityManager is closed. at /srv/XXXXXXX/html/vendor/doctrine/orm/lib/Doctrine/ORM/ORMException.php:129)"} []

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<div class="post-metadata">

**Author:** ![billyj](https://avatars.discourse-cdn.com/v4/letter/b/5f8ce5/32.png) [@billyj](https://forum.mautic.org/u/billyj)\
**Post date:** [November 27, 2017, 11:19pm UTC](https://forum.mautic.org/t/new-mautic-and-problems/9996/2 "2017-11-27T23:19:35Z")

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I just install Mautic and i have a error i have sent a mail to 10 test users, the mail includes a link to an external test site. When you click on that link, mautic opens and gives a “500 Internal Server Error” on https://.com/r/d4sdhs8738…

When I do the same on my logged in browser, it works and I am being redirected to the final URL.

Mautic logs gives

```auto
[2017-11-27 09:48:17] mautic.CRITICAL: Uncaught PHP Exception DoctrineORMORMException: "The EntityManager is closed." at /srv/XXXXXX/html/vendor/doctrine/orm/lib/Doctrine/ORM/ORMException.php line 129 {"exception":"[object] (Doctrine\ORM\ORMException(code: 0): The EntityManager is closed. at /srv/XXXXXXX/html/vendor/doctrine/orm/lib/Doctrine/ORM/ORMException.php:129)"} []
```

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<div class="post-metadata">

**Author:** ![billyj](https://avatars.discourse-cdn.com/v4/letter/b/5f8ce5/32.png) [@billyj](https://forum.mautic.org/u/billyj)\
**Post date:** [November 27, 2017, 11:20pm UTC](https://forum.mautic.org/t/new-mautic-and-problems/9996/3 "2017-11-27T23:20:51Z")

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any ideas guys