# New Problem with emails

**URL:** <https://forum.mautic.org/t/new-problem-with-emails/4785>\
**Category:** Product Support\
**Created:** [August 7, 2016, 6:01pm UTC](https://forum.mautic.org/t/new-problem-with-emails/4785 "2016-08-07T18:01:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Scalar](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@Scalar](https://forum.mautic.org/u/Scalar)\
**Post date:** [August 7, 2016, 6:01pm UTC](https://forum.mautic.org/t/new-problem-with-emails/4785/1 "2016-08-07T18:01:06Z")

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Within quite a few of my contacts it says “Email probably had not been read yet” yet the same contacts are telling me that they have never received the email at all.  
  
  
  
So, can anyone advise.

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**Author:** ![Scalar](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@Scalar](https://forum.mautic.org/u/Scalar)\
**Post date:** [August 7, 2016, 6:01pm UTC](https://forum.mautic.org/t/new-problem-with-emails/4785/2 "2016-08-07T18:01:06Z")

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Within quite a few of my contacts it says “Email probably had not been read yet” yet the same contacts are telling me that they have never received the email at all.

So, can anyone advise.

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**Author:** ![Scalar](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@Scalar](https://forum.mautic.org/u/Scalar)\
**Post date:** [August 7, 2016, 6:01pm UTC](https://forum.mautic.org/t/new-problem-with-emails/4785/3 "2016-08-07T18:01:31Z")

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PS I have had them check their spam folders and there is nothing there. They do not have images block and cookies are enabled.

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**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [August 7, 2016, 7:59pm UTC](https://forum.mautic.org/t/new-problem-with-emails/4785/4 "2016-08-07T19:59:19Z")

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That could be related to so many reasons - first, what email service do you use?  
Could you check, whether Mautic delivers to your outgoing mail server?

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**Author:** ![Scalar](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@Scalar](https://forum.mautic.org/u/Scalar)\
**Post date:** [August 8, 2016, 7:20am UTC](https://forum.mautic.org/t/new-problem-with-emails/4785/5 "2016-08-08T07:20:02Z")

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Hi and thanks.

I am using my host as email provider for eg [admin@mydomain.com](mailto:admin@mydomain.com)

In the mautic email config it’s using php email.