# New user issue: Campaign emails don't send (but test email does) **URL:** \ **Category:** Product Support\ **Created:** [December 6, 2024, 1:15pm UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361 "2024-12-06T13:15:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![benhunt1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/benhunt1/32/13272_2.png) [@benhunt1](https://forum.mautic.org/u/benhunt1)\ **Post date:** [December 6, 2024, 1:15pm UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361/1 "2024-12-06T13:15:51Z")
**Your software** My Mautic version is: v5.1.1 My PHP version is: 8.1.29 My Database type and version is: 10.6.19-MariaDB-deb11-log **Your problem** First-time user here, so this may be a noob question. I have created a test follow-up-sequence (campaign) with two emails, one to go out immediately, followed by another three minutes later. I have set up a simple name/email form and used it to add 3 contacts. They show up under “Contacts” in Mautic and also show in the campaign itself. By problem is, the two test emails aren’t going out. I have tried sending a test email twice from Settings \> Configuration \> Email Settings, and they come through instantly. The campaign appears to be live (set to Available). Currently Mautic is still using the default SMTP through localhost:25. Could this be an issue? If not, what could I check? Thanks in advance for any help. The log shows no errors. ---
**Author:** ![benhunt1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/benhunt1/32/13272_2.png) [@benhunt1](https://forum.mautic.org/u/benhunt1)\ **Post date:** [December 12, 2024, 4:36pm UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361/2 "2024-12-12T16:36:42Z")
My hunch is that this is simply an issue of cron jobs not being configured. Looking into that now. ---
**Author:** ![amira\_2020](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amira_2020/32/13723_2.png) [@amira\_2020](https://forum.mautic.org/u/amira_2020)\ **Post date:** [February 20, 2025, 10:14am UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361/3 "2025-02-20T10:14:00Z")
I have the same problem! Can you help? ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [February 22, 2025, 10:53pm UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361/4 "2025-02-22T22:53:45Z")
Did you check your mail settings and your cron jobs? Are they running correctly? ---
**Author:** ![darshandodal](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/darshandodal/32/13311_2.png) [@darshandodal](https://forum.mautic.org/u/darshandodal)\ **Post date:** [May 28, 2025, 1:32pm UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361/5 "2025-05-28T13:32:39Z")
Any Solution to the issue? ---
**Author:** ![mrwawe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mrwawe/32/12256_2.png) [@mrwawe](https://forum.mautic.org/u/mrwawe)\ **Post date:** [May 31, 2025, 11:21am UTC](https://forum.mautic.org/t/new-user-issue-campaign-emails-dont-send-but-test-email-does/34361/6 "2025-05-31T11:21:05Z")
Use the same email address that you want to send the campaign from when creating it in Mautic. Don’t use Gmail or any other personal email services - only use the email address that you’ll be sending your campaigns from.