# Newbie question re: unsubscribed contact

**URL:** https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196
**Category:** Product Support
**Tags:** mautic-3
**Created:** [October 8, 2021, 3:17pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196 "2021-10-08T15:17:08Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)
#### Post date: [October 8, 2021, 3:17pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/1 "2021-10-08T15:17:08Z")

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If a contact unsubscribes using the general {unsubscribe\_url} link, the **do not contact** property for that person is system wide.

![Screenshot_3](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b8e0c46b41db32f0a2b819d0d80d2a35f796348a.png)

However if at a later date, the contact fills in another mautic form, would they become unflagged?

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### Author: ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [October 8, 2021, 3:55pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/2 "2021-10-08T15:55:01Z")

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Hi,

can you test this scenario on your instance and share your findings here. Since you have option to re-subscriber I would guess contact would not get un-flaged but I could be wrong. The only way to be sure is to test it.

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### Author: ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)
#### Post date: [October 8, 2021, 4:18pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/3 "2021-10-08T16:18:54Z")

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Thank you, I just tested … and received the emailed registration confirmation from a live webform, inspite of the **Do Not Contact:EMAIL**

I suppose the Mautic logic is that **Do Not Contact:EMAIL** is meant to be a condition of campaigns and/or segments to NOT contact but is not an automatic configuration.

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [October 8, 2021, 5:21pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/4 "2021-10-08T17:21:55Z")

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Transactional email disregards dnc. Test with marketing email in a campaign.

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### Author: ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)
#### Post date: [October 8, 2021, 5:39pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/5 "2021-10-08T17:39:10Z")

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Thanks Joey!

Other questions come to mind.

1. Is a newsletter campaign considered transactional or marketing?

2. How does DNC work with the publicly available segments via Preference Center? Once DNC-ed, you can’t choose another segment?

3. Do the publicy available segments need to be static for it to work with the Preference Center? For example, a contact can’t choose to included in a tag-generated segment from the preference center?

Thanks again.

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### Author: ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)
#### Post date: [October 8, 2021, 5:44pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/6 "2021-10-08T17:44:55Z")

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Newsletter (segment email) is marketing.  
You can choose another segment. Segment is not only for email.  
No, they don’t have to be static. The contact will experience manual removal/addition.

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### Author: ![miamiman](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/miamiman/32/1118_2.png) [@miamiman](https://forum.mautic.org/u/miamiman)
#### Post date: [October 8, 2021, 5:46pm UTC](https://forum.mautic.org/t/newbie-question-re-unsubscribed-contact/21196/7 "2021-10-08T17:46:15Z")

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Thanks so much.
