# No Event when e-mail is reopend

**URL:** <https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124>\
**Category:** Product Support\
**Created:** [January 11, 2017, 11:05am UTC](https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124 "2017-01-11T11:05:58Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![midotka](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/midotka/32/145_2.png) [@midotka](https://forum.mautic.org/u/midotka)\
**Post date:** [January 11, 2017, 11:05am UTC](https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124/1 "2017-01-11T11:05:58Z")

</div>

Hello  
  
  
  
I am quite new here and hope to get some information on the following issue.  
  
When I am sending an individual email to one of my contacts, I can see when the mail is read the first time (Event Type: Email read - Today, 11:13 am).  
  
  
  
However, I would like to be notified when the email is reopened after some days to make a follow up call to the customer.  
  
Is it possible to get notified when an email is opened or reopened?  
  
  
  
Maybe through a champagne?  
  
  
  
Would be great to get some help in this case.  
  
Thanks, Michael

---

<div class="post-metadata">

**Author:** ![midotka](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/midotka/32/145_2.png) [@midotka](https://forum.mautic.org/u/midotka)\
**Post date:** [January 11, 2017, 11:05am UTC](https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124/2 "2017-01-11T11:05:58Z")

</div>

Hello

I am quite new here and hope to get some information on the following issue.  
When I am sending an individual email to one of my contacts, I can see when the mail is read the first time (Event Type: Email read - Today, 11:13 am).

However, I would like to be notified when the email is reopened after some days to make a follow up call to the customer.  
Is it possible to get notified when an email is opened or reopened?

Maybe through a champagne?

Would be great to get some help in this case.  
Thanks, Michael

---

<div class="post-metadata">

**Author:** ![midotka](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/midotka/32/145_2.png) [@midotka](https://forum.mautic.org/u/midotka)\
**Post date:** [January 12, 2017, 9:44pm UTC](https://forum.mautic.org/t/no-event-when-e-mail-is-reopend/7124/3 "2017-01-12T21:44:00Z")

</div>

nobody with the same issue?