# No images in email

**URL:** <https://forum.mautic.org/t/no-images-in-email/19580>\
**Category:** Product Support\
**Created:** [May 24, 2021, 1:34pm UTC](https://forum.mautic.org/t/no-images-in-email/19580 "2021-05-24T13:34:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![4godsache](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/4godsache/32/5228_2.png) [@4godsache](https://forum.mautic.org/u/4godsache)\
**Post date:** [May 24, 2021, 1:34pm UTC](https://forum.mautic.org/t/no-images-in-email/19580/1 "2021-05-24T13:34:07Z")

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**Your software**  
My Mautic version is: 3.3.3  
My PHP version is: 7.3.26  
My Database type and version is: MySQL 8.0

**Your problem**  
My problem is:  
When sending emails, the recipient sees a placeholder image rather that what was inserted into the email, and sometimes the emails go into their spam folder.

These errors are showing in the log:  
As far as I can tell no error log record was created

Steps I have tried to fix the problem:  
I noticed that the cache was not writable, and could not attribute the correct security to the folder, so I updated mautic to the current 3.3.3 version and was able to attribute the correct security. Finally, I set up LetsEncrypt, and sent a last email to myself, but it has no images and was delivered to my spam folder.

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<div class="post-metadata">

**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [May 25, 2021, 6:35am UTC](https://forum.mautic.org/t/no-images-in-email/19580/2 "2021-05-25T06:35:48Z")

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In my opinion this should be an option of the email channel item, if images should be included (as base64 encoded) or referred (link to image-data as Mautic-URL). The latter one is a way to safe space but also know if a user has watched at it.