# No Login or password reset **URL:** \ **Category:** Product Support\ **Created:** [December 15, 2015, 4:48pm UTC](https://forum.mautic.org/t/no-login-or-password-reset/2986 "2015-12-15T16:48:01Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![fitlete](https://avatars.discourse-cdn.com/v4/letter/f/bb73d2/32.png) [@fitlete](https://forum.mautic.org/u/fitlete)\ **Post date:** [December 15, 2015, 4:48pm UTC](https://forum.mautic.org/t/no-login-or-password-reset/2986/1 "2015-12-15T16:48:01Z")
I was able to install mautic successfully and when I go to log back in my login credentials are not working. Thinking I must have just forgotten them I chose reset password and I received s confirmation message that a new one was generated and sent out but I have yet to receive this message. What are some options I have at corecting this without needing to reinstall everything ---
**Author:** ![fitlete](https://avatars.discourse-cdn.com/v4/letter/f/bb73d2/32.png) [@fitlete](https://forum.mautic.org/u/fitlete)\ **Post date:** [December 15, 2015, 4:48pm UTC](https://forum.mautic.org/t/no-login-or-password-reset/2986/2 "2015-12-15T16:48:01Z")
I was able to install mautic successfully and when I go to log back in my login credentials are not working. Thinking I must have just forgotten them I chose reset password and I received s confirmation message that a new one was generated and sent out but I have yet to receive this message. What are some options I have at corecting this without needing to reinstall everything ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [December 16, 2015, 9:26am UTC](https://forum.mautic.org/t/no-login-or-password-reset/2986/3 "2015-12-16T09:26:17Z")
I think that the re-installation will be the fastest option for you. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/no-login-or-password-reset/2986/4 "2020-02-02T22:56:32Z")