# No Read Email and Clip

**URL:** <https://forum.mautic.org/t/no-read-email-and-clip/27307>\
**Category:** Product Support\
**Created:** [March 10, 2023, 4:11am UTC](https://forum.mautic.org/t/no-read-email-and-clip/27307 "2023-03-10T04:11:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![itjysk](https://avatars.discourse-cdn.com/v4/letter/i/d26b3c/32.png) [@itjysk](https://forum.mautic.org/u/itjysk)\
**Post date:** [March 10, 2023, 4:11am UTC](https://forum.mautic.org/t/no-read-email-and-clip/27307/1 "2023-03-10T04:11:19Z")

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I send email but not read email  
Help me

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/94256ced2dabbf4d4ef78fa6326add76627a0d72.png)

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**Author:** ![sdoering](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sdoering/32/8909_2.png) [@sdoering](https://forum.mautic.org/u/sdoering)\
**Post date:** [March 11, 2023, 7:52am UTC](https://forum.mautic.org/t/no-read-email-and-clip/27307/2 "2023-03-11T07:52:45Z")

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There can be many reasons for this. Just a few ideas from the top of my head:

- depending on the email client the opening/reading of the mail isn’t reported when no images are being shown (blocked images means also blocked tracking pixels)
- firewalls block stuff (doesn’t happen too often and when mostly with corporate recipients)
- on the other hand Apple skews towards too high read counts if one uses the privacy protections from Apple.
- a clicked link would in addition also ensure that the email is being counted as read (when images not being shown)

Are you sure that tracking images are being shown?

ps.: There might be additional reasons that others could chime in.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [March 15, 2023, 5:46am UTC](https://forum.mautic.org/t/no-read-email-and-clip/27307/3 "2023-03-15T05:46:54Z")

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Closed on March 15, 2023, 5:46am UTC

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