# No 'Send Text Message' option on campaign builder

**URL:** <https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085>\
**Category:** General Discussion\
**Tags:** community\
**Created:** [February 26, 2020, 9:04am UTC](https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085 "2020-02-26T09:04:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![maven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maven/32/433_2.png) [@maven](https://forum.mautic.org/u/maven)\
**Post date:** [February 26, 2020, 9:04am UTC](https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085/1 "2020-02-26T09:04:59Z")

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I want to Set the text message in mautic v2.16.0 . I have set the Twilio account details also. After that as per the document below, I went to the Campaigns --\> and open the campaign builder but I didn’t find any option like _Send Text Message_ action see below screenshot

1. Go to _Campaigns_ .
2. Edit an existing campaign or create a new one.
3. Open the Campaign Builder.
4. Add a _Send Text Message_ action to the canvas.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/139c047e0addb4ccd4b3ab72291430730f5e38d1.png)

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<div class="post-metadata">

**Author:** ![renzof](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/renzof/32/1738_2.png) [@renzof](https://forum.mautic.org/u/renzof)\
**Post date:** [February 26, 2020, 9:49am UTC](https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085/2 "2020-02-26T09:49:41Z")

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Hi,

I just did a quick test and send text message appears for me  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e4f514183208e1054668b7db2c07d80bee4ea46c.png)

This is what I did to get there

1. Configured Twilio plugin (make sure is published)

2. Go Configuration \> Text Message Setting and clicked save and close (not sure if this is needed)

3. Now I can see under channels there is new Text Messages Option so I created a dummy sms  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f5607d8a175a1c5a7d031c0ef6a2e76a21671c66.png)

That’s it, the option appears on the action if the campaign builder

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<div class="post-metadata">

**Author:** ![maven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maven/32/433_2.png) [@maven](https://forum.mautic.org/u/maven)\
**Post date:** [February 26, 2020, 11:31am UTC](https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085/3 "2020-02-26T11:31:04Z")

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see below screenshot I have also the Text Messages option in Channels but when go to build campaign not getting that option see in below screenshot

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3cdf46ae0b65fd0beab65dce1eb8368b285fc43b.png)  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d28710e5c3009b37cc7ba44a998412f342f35c0e.png)

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<div class="post-metadata">

**Author:** ![renzof](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/renzof/32/1738_2.png) [@renzof](https://forum.mautic.org/u/renzof)\
**Post date:** [February 26, 2020, 11:37am UTC](https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085/4 "2020-02-26T11:37:00Z")

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Is not on your contact sources it will be an action, in contact sources you need to select a campaign or a form.  
Send a Message will be an action in the campaign

Here are the docs for the campaign builder

[https://www.mautic.org/docs/en/campaigns/campaign\_builder.html](https://www.mautic.org/docs/en/campaigns/campaign_builder.html)

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<div class="post-metadata">

**Author:** ![maven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maven/32/433_2.png) [@maven](https://forum.mautic.org/u/maven)\
**Post date:** [February 26, 2020, 12:34pm UTC](https://forum.mautic.org/t/no-send-text-message-option-on-campaign-builder/13085/5 "2020-02-26T12:34:53Z")

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follow this docs, now able to get that option.

Thanks.