# Not able to create API Credentials **URL:** \ **Category:** Product Support\ **Created:** [September 5, 2015, 9:51pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292 "2015-09-05T21:51:37Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![aluidens](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aluidens/32/32_2.png) [@aluidens](https://forum.mautic.org/u/aluidens)\ **Post date:** [September 5, 2015, 9:51pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/1 "2015-09-05T21:51:37Z")
In trying to create an API credentials set the NEW button cross keeps on turning and then just stops. Running Mautic 1.2 Apache 2.2.26 PHP 5.4.43 MySQL 5.5.42-37.1 Please, advice. Thank you. ---
**Author:** ![aluidens](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aluidens/32/32_2.png) [@aluidens](https://forum.mautic.org/u/aluidens)\ **Post date:** [September 5, 2015, 9:51pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/2 "2015-09-05T21:51:37Z")
In trying to create an API credentials set the NEW button cross keeps on turning and then just stops. Running Mautic 1.2 Apache 2.2.26 PHP 5.4.43 MySQL 5.5.42-37.1 Please, advice. Thank you. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 7, 2015, 8:07am UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/3 "2015-09-07T08:07:48Z")
Hi, I tested it and it works for me. Maybe try another browser and if possible, open a developer tools (press F12), navigate to Console tab and then press the new button. Do you see some error message? If yes, please, copy-paste it here. ---
**Author:** ![aluidens](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aluidens/32/32_2.png) [@aluidens](https://forum.mautic.org/u/aluidens)\ **Post date:** [September 9, 2015, 2:34pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/4 "2015-09-09T14:34:31Z")
Well, I could go to the API Credentials pages, and also the Configuration pages early on when I installed Mautic. However, now I cannot get to the Configuration page, and clicking on the New button in the API Credentials goes dead after a few seconds. I have tried, Google Chrome, Firefox, Safari, and Microsoft Edge the same things happens. There is no error messages in the Console of Development Tools. Please, advice. Thank you in advance. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 9, 2015, 2:38pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/5 "2015-09-09T14:38:14Z")
Look for an error message. It can be in app/logs folder or in the server error log. Also, try to clear cache (remove app/cache folder). Maybe only cache is outdated. ---
**Author:** ![aluidens](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aluidens/32/32_2.png) [@aluidens](https://forum.mautic.org/u/aluidens)\ **Post date:** [September 9, 2015, 3:25pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/6 "2015-09-09T15:25:11Z")
I think I solved it. I initially installed Mautic in a root/mautic folder and then changed the mautic to a different name afterwards. That may have caused the issues. I have reinstalled it this time under the proper folder and it is working now. Thanks for the assist. ---
**Author:** ![aluidens](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aluidens/32/32_2.png) [@aluidens](https://forum.mautic.org/u/aluidens)\ **Post date:** [September 14, 2015, 11:59am UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/7 "2015-09-14T11:59:07Z")
The problem is actually (or also) due to the CloudFlare. I have to turn it off (or pause the service) to allow Mautic to work properly. I am figuring out how to isolate the Mautic subdirectory from being cached by CloudFlare. ---
**Author:** ![aluidens](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aluidens/32/32_2.png) [@aluidens](https://forum.mautic.org/u/aluidens)\ **Post date:** [September 16, 2015, 1:31pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/8 "2015-09-16T13:31:21Z")
It works properly now after excluding the Mautic subdirectory from being cached by CloudFlare. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/not-able-to-create-api-credentials/2292/9 "2020-02-02T22:58:20Z")