# not sending email after update 2.4 - sparkpost

**URL:** https://forum.mautic.org/t/not-sending-email-after-update-2-4-sparkpost/7028
**Category:** Product Support
**Created:** [January 3, 2017, 2:02pm UTC](https://forum.mautic.org/t/not-sending-email-after-update-2-4-sparkpost/7028 "2017-01-03T14:02:51Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Benoitp](https://avatars.discourse-cdn.com/v4/letter/b/c4cdca/32.png) [@Benoitp](https://forum.mautic.org/u/Benoitp)
#### Post date: [January 3, 2017, 2:02pm UTC](https://forum.mautic.org/t/not-sending-email-after-update-2-4-sparkpost/7028/1 "2017-01-03T14:02:51Z")

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Here is the error : { “errors”: [{ “message”: “Message generation rejected”, “description”: “recipient address suppressed due to customer policy”, “code”: “1902” }], “results”: { “total\_rejected\_recipients”: 0, “total\_accepted\_recipients”: 1, “id”: “174565119459955790” } } Log data: !! { “errors”: [{ “message”: “Message generation rejected”, “description”: “recipient address suppressed due to customer policy”, “code”: “1902” }], “results”: { “total\_rejected\_recipients”: 0, “total\_accepted\_recipients”: 1, “id”: “174565119459955790” } } (code: 0)  
  
  
  
Thanks for your help.

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<div class="post-metadata">

### Author: ![Benoitp](https://avatars.discourse-cdn.com/v4/letter/b/c4cdca/32.png) [@Benoitp](https://forum.mautic.org/u/Benoitp)
#### Post date: [January 3, 2017, 2:02pm UTC](https://forum.mautic.org/t/not-sending-email-after-update-2-4-sparkpost/7028/2 "2017-01-03T14:02:51Z")

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Here is the error : { “errors”: [{ “message”: “Message generation rejected”, “description”: “recipient address suppressed due to customer policy”, “code”: “1902” }], “results”: { “total\_rejected\_recipients”: 0, “total\_accepted\_recipients”: 1, “id”: “174565119459955790” } } Log data: !! { “errors”: [{ “message”: “Message generation rejected”, “description”: “recipient address suppressed due to customer policy”, “code”: “1902” }], “results”: { “total\_rejected\_recipients”: 0, “total\_accepted\_recipients”: 1, “id”: “174565119459955790” } } (code: 0)

Thanks for your help.