# Number of email opened is different (Mautic X Sendgrid) **URL:** \ **Category:** General Discussion\ **Created:** [February 15, 2016, 6:32pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781 "2016-02-15T18:32:04Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jocenunes](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jocenunes](https://forum.mautic.org/u/jocenunes)\ **Post date:** [February 15, 2016, 6:32pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/1 "2016-02-15T18:32:04Z")
Hello, the number of email opened in mautic is different comparing the same in sendgrid, why? Look at: Sendgrid: [http://www.awesomescreenshot.com/image/998135/88b9d3c5fe7cc9aa250a060e91858dc7](http://www.awesomescreenshot.com/image/998135/88b9d3c5fe7cc9aa250a060e91858dc7) Mautic: [http://www.awesomescreenshot.com/image/998131/df257f94238ffca4ebdcca33aac59053](http://www.awesomescreenshot.com/image/998131/df257f94238ffca4ebdcca33aac59053) Thank you Joce NUnes ---
**Author:** ![jocenunes](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@jocenunes](https://forum.mautic.org/u/jocenunes)\ **Post date:** [February 15, 2016, 6:32pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/2 "2016-02-15T18:32:04Z")
Hello, the number of email opened in mautic is different comparing the same in sendgrid, why? Look at: Sendgrid: [http://www.awesomescreenshot.com/image/998135/88b9d3c5fe7cc9aa250a060e91858dc7](http://www.awesomescreenshot.com/image/998135/88b9d3c5fe7cc9aa250a060e91858dc7) Mautic: [http://www.awesomescreenshot.com/image/998131/df257f94238ffca4ebdcca33aac59053](http://www.awesomescreenshot.com/image/998131/df257f94238ffca4ebdcca33aac59053) Thank you Joce NUnes ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [February 17, 2016, 12:38pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/3 "2016-02-17T12:38:11Z")
The open rate tracking might be slightly different for each tracking app. If you compare website visit stats from different analytic programs tracking one website, the results also won’t be the same. More info at [https://www.mautic.org/docs/emails/troubleshooting.html](https://www.mautic.org/docs/emails/troubleshooting.html) ---
**Author:** ![LeniNeto](https://avatars.discourse-cdn.com/v4/letter/l/d78d45/32.png) [@LeniNeto](https://forum.mautic.org/u/LeniNeto)\ **Post date:** [November 24, 2017, 4:55pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/4 "2017-11-24T16:55:48Z")
@jocenunes @escopecz I understand different analytic programs may show slightly different results, but I don’t think that’s the case here. Mautic is losing about 20% of the emails opened (compared to SendGrid) and more than 50% of unique clicks. Its a HUGE difference. My numbers are similars to Jocenunes’ ---
**Author:** ![iatecluva](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/iatecluva/32/607_2.png) [@iatecluva](https://forum.mautic.org/u/iatecluva)\ **Post date:** [December 1, 2017, 10:03am UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/5 "2017-12-01T10:03:42Z")
@LeniNeto @jocenunes @escopecz Mine also. I also notice that there is data for desktop and phone interaction for individuals who supposedly did not open their email. I don’t want to send follow-up emails to those who already opened their first email. Any workaround or resolution to be had? ---
**Author:** ![wrhiltz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wrhiltz/32/208_2.png) [@wrhiltz](https://forum.mautic.org/u/wrhiltz)\ **Post date:** [December 12, 2017, 2:17am UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/6 "2017-12-12T02:17:58Z")
@escopecz I get a 404 [https://www.mautic.org/docs/emails/troubleshooting.html](https://www.mautic.org/docs/emails/troubleshooting.html) What’s up? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [December 12, 2017, 8:38am UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/7 "2017-12-12T08:38:24Z")
Languages were added to the docs in the meantime. [https://mautic.org/docs/en/emails/troubleshooting.html](https://mautic.org/docs/en/emails/troubleshooting.html) ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 1:54pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/8 "2017-12-12T13:54:40Z")
@escopecz thanks John ---
**Author:** ![mike-accentdm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mike-accentdm/32/1178_2.png) [@mike-accentdm](https://forum.mautic.org/u/mike-accentdm)\ **Post date:** [December 12, 2017, 4:44pm UTC](https://forum.mautic.org/t/number-of-email-opened-is-different-mautic-x-sendgrid/5781/9 "2017-12-12T16:44:55Z")
I think it’s worth noting that both SendGrid and SparkPost (and probably other ESPs) open a small percentage of the emails you send to check for compliance (see their T&Cs). This is another reason open and read rates may vary but this usually shows higher rates in Mautic than in the ESP dashboard. HTH