# Office 365 Inbox Monitoring

**URL:** <https://forum.mautic.org/t/office-365-inbox-monitoring/30775>\
**Category:** Product Support\
**Created:** [February 4, 2024, 5:30pm UTC](https://forum.mautic.org/t/office-365-inbox-monitoring/30775 "2024-02-04T17:30:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![drapersolutions](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/drapersolutions/32/637_2.png) [@drapersolutions](https://forum.mautic.org/u/drapersolutions)\
**Post date:** [February 4, 2024, 5:30pm UTC](https://forum.mautic.org/t/office-365-inbox-monitoring/30775/1 "2024-02-04T17:30:50Z")

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**Your software**  
My Mautic version is: 4.4.1  
My PHP version is: 8.0.30  
My Database type and version is: 10.3.30-MariaDB-1:10.3.30+maria~bionic

**Your problem**  
My problem is:

These errors are showing in the log:  
Can not authenticate to IMAP server: AUTHENTICATE failed.

Steps I have tried to fix the problem:  
Check settings, enable IMAP, tried different User

I’m trying to get reply monitoring to work with Office 365 and I keep getting the above error message. IMAP is enabled for the user, app passwords do not work.  
I think this has something to so with an O365 change a year or so ago only allowing OAUTH authentication.

Is there a workaround to get this to work?  
Alternatively, would forwarding all emails to a gmail account or something like that work for reply monitoring?