# One campaign running successfully another not running

**URL:** <https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158>\
**Category:** Product Support\
**Created:** [July 10, 2020, 3:06pm UTC](https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158 "2020-07-10T15:06:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mahamcou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahamcou/32/1595_2.png) [@mahamcou](https://forum.mautic.org/u/mahamcou)\
**Post date:** [July 10, 2020, 3:06pm UTC](https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158/1 "2020-07-10T15:06:46Z")

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**Your software**  
My Mautic version is: 2.15  
My PHP version is: 7.2

**Your problem**  
My problem is:  
I have a campaign that has been running fine for three months. I designed a new campaign two days ago and it won’t fire! Within the three months I upgraded my php to 7.2 and while I recently noticed that Cron was sending out emails to admin that ea-70 directory was not found, the old campaign continued to run!  
I renamed the path to ea-72  
In my new campaign, no contacts appear in …/campaigns/view/xx although the segments are all ok.  
These errors are showing in the log:  
Nothing related to email or the campaign appeared in any log  
Steps I have tried to fix the problem:  
I sent test emails successfully. SMTP connection is good. Created a new campaign and added the contacts manually, emails are not triggered.  
Help!

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**Author:** ![codes9](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/codes9/32/682_2.png) [@codes9](https://forum.mautic.org/u/codes9)\
**Post date:** [November 1, 2020, 1:35am UTC](https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158/2 "2020-11-01T01:35:46Z")

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Seems like your upgrade of PHP is the underlying issue here. A simple restart of Apache may solve it if you’ve done everything else correctly. Just retrace your steps.

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [November 1, 2020, 3:10pm UTC](https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158/3 "2020-11-01T15:10:26Z")

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after doing that if the problem persists: In ssh run php -v and verify your php version is correct.  
Also verify you have php-imap installed. For reference—\>

> [@Exception when attempting to process bounced email and monitored email box](https://forum.mautic.org/t/exception-when-attempting-to-process-bounced-email-and-monitored-email-box/13228/4):
>
> Run the command `rpm -qa | grep php` (CentOS) or `dpkg -l | grep php` (Ubuntu) and see if it is listed.
> 
> If not, try installing it through the package manager  
> `sudo apt install php-imap` (CentOS) or `sudo yum install php-imap` (Ubuntu)  
> then restart your web server and the PHP-FPM process (if using PHP-FPM).
> 
> **Apache:** `sudo systemctl restart httpd` (CentOS)  
> or `sudo systemctl restart apache2` (Ubuntu)  
> **Nginx:** `sudo systemctl restart nginx`  
> **PHP-FPM:** `sudo systemctl restart php-fpm`