# Only 1 point added

**URL:** <https://forum.mautic.org/t/only-1-point-added/7730>\
**Category:** Product Support\
**Created:** [March 1, 2017, 5:03pm UTC](https://forum.mautic.org/t/only-1-point-added/7730 "2017-03-01T17:03:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mihai](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mihai/32/422_2.png) [@mihai](https://forum.mautic.org/u/mihai)\
**Post date:** [March 1, 2017, 5:03pm UTC](https://forum.mautic.org/t/only-1-point-added/7730/1 "2017-03-01T17:03:03Z")

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Hi,  
  
  
  
I am running Mautic self installation.  
  
  
  
I setup actions to add Points when a from is submitted. In the example below +10 should be added:  
  
 ![form.png](http://openrealty.com/form.png)  
  
  
  
When I run a test - I see the point action triggered in the contact’s profile page:  
  
 ![point-triggered.png](http://openrealty.com/point-triggered.png)  
  
  
  
But for some reason only 1 point is added, instead of 10:  
  
 ![points.png](http://openrealty.com/points.png)  
  
  
  
Is this a bug or something wrong in my configuration? I don’t think I’m doing anything wrong in the configuration because it works fine for a few days, then all of a sudden it starts only adding 1 point. I don’t know why?  
  
  
  
PS\> I should also mention that I’ve tried to add points in 2 ways (via 2 methods): 1st as mentioned above. 2nd I tried adding points by using the “Manage Points” section & setting up point actions to trigger when the visitor submits one of the forms… But in both cases same thing happens - works fine for 1-2 days, after that it only starts recording 1 point (no matter how many points are configured to be added).  
  
  
  
Anyone know if this is a bug?

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<div class="post-metadata">

**Author:** ![mihai](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mihai/32/422_2.png) [@mihai](https://forum.mautic.org/u/mihai)\
**Post date:** [March 1, 2017, 5:03pm UTC](https://forum.mautic.org/t/only-1-point-added/7730/2 "2017-03-01T17:03:03Z")

</div>

Hi,

I am running Mautic self installation.

I setup actions to add Points when a from is submitted. In the example below +10 should be added:  
 ![](http://openrealty.com/form.png)

When I run a test - I see the point action triggered in the contact’s profile page:  
 ![](http://openrealty.com/point-triggered.png)

But for some reason only 1 point is added, instead of 10:  
 ![](http://openrealty.com/points.png)

Is this a bug or something wrong in my configuration? I don’t think I’m doing anything wrong in the configuration because it works fine for a few days, then all of a sudden it starts only adding 1 point. I don’t know why?

PS\> I should also mention that I’ve tried to add points in 2 ways (via 2 methods): 1st as mentioned above. 2nd I tried adding points by using the “Manage Points” section & setting up point actions to trigger when the visitor submits one of the forms… But in both cases same thing happens - works fine for 1-2 days, after that it only starts recording 1 point (no matter how many points are configured to be added).

Anyone know if this is a bug?

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<div class="post-metadata">

**Author:** ![rjhouwen](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rjhouwen/32/172_2.png) [@rjhouwen](https://forum.mautic.org/u/rjhouwen)\
**Post date:** [November 17, 2017, 2:29pm UTC](https://forum.mautic.org/t/only-1-point-added/7730/3 "2017-11-17T14:29:53Z")

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Exact same problem here, anybody??