# Open email decision on false side problem

**URL:** https://forum.mautic.org/t/open-email-decision-on-false-side-problem/4602
**Category:** Product Support
**Created:** [July 23, 2016, 3:33am UTC](https://forum.mautic.org/t/open-email-decision-on-false-side-problem/4602 "2016-07-23T03:33:13Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![zidit](https://avatars.discourse-cdn.com/v4/letter/z/ba8739/32.png) [@zidit](https://forum.mautic.org/u/zidit)
#### Post date: [July 23, 2016, 3:33am UTC](https://forum.mautic.org/t/open-email-decision-on-false-side-problem/4602/1 "2016-07-23T03:33:13Z")

</div>

Hello  
  
  
  
I have setup campaign to send series of 7 days email. One email per day and each email have open decision attach for sending one follow-up email when leads do not open email (Wait 12 hours)  
  
  
  
Like this  
  
the first email wait 1 day  
  
the second email wait 2 days from the time leads submitted  
  
and so on the seventh email wait 7 days  
  
  
  
Each of daily email have open decision attach and on the false side have 12 hours wait for sending follow-up email.  
  
  
  
[![mautic.png](https://s31.postimg.org/o65x5hn7b/mautic.png)](https://postimg.org/image/o65x5hn7b/)  
  
  
  
The problem is when people do not open email, all follow up email (6 in total) are sent instead of one.  
  
  
  
Is that normal based on my campaign setting? I only expect false side open email separation for each daily email.  
  
  
  
Thank you  
  
zidit

---

<div class="post-metadata">

### Author: ![zidit](https://avatars.discourse-cdn.com/v4/letter/z/ba8739/32.png) [@zidit](https://forum.mautic.org/u/zidit)
#### Post date: [July 23, 2016, 3:33am UTC](https://forum.mautic.org/t/open-email-decision-on-false-side-problem/4602/2 "2016-07-23T03:33:13Z")

</div>

Hello

I have setup campaign to send series of 7 days email. One email per day and each email have open decision attach for sending one follow-up email when leads do not open email (Wait 12 hours)

Like this  
the first email wait 1 day  
the second email wait 2 days from the time leads submitted  
and so on the seventh email wait 7 days

Each of daily email have open decision attach and on the false side have 12 hours wait for sending follow-up email.

[![](https://s31.postimg.org/o65x5hn7b/mautic.png)](https://postimg.org/image/o65x5hn7b/)

The problem is when people do not open email, all follow up email (6 in total) are sent instead of one.

Is that normal based on my campaign setting? I only expect false side open email separation for each daily email.

Thank you  
zidit