# Open Rate dropped since update

**URL:** <https://forum.mautic.org/t/open-rate-dropped-since-update/11630>\
**Category:** Product Support\
**Created:** [November 12, 2019, 5:03pm UTC](https://forum.mautic.org/t/open-rate-dropped-since-update/11630 "2019-11-12T17:03:42Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![annafjmorris](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/annafjmorris/32/561_2.png) [@annafjmorris](https://forum.mautic.org/u/annafjmorris)\
**Post date:** [November 12, 2019, 8:06pm UTC](https://forum.mautic.org/t/open-rate-dropped-since-update/11630/3 "2019-11-12T20:06:28Z")

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Hi, I’m using a small company called greennet, it’s an ip shared with small ethical business and charities.

My mautic is hosted on a linode server.

I’m not actually sure the number of email opens is really down btw, we get a boost in sales after sending that seems about right, maybe a little higher than normal actually. I was wondering if it could be a change in how opens are recorded

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