# Opens Email Not Getting Tracked **URL:** \ **Category:** Product Support\ **Created:** [July 24, 2015, 8:09am UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078 "2015-07-24T08:09:53Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [July 24, 2015, 8:09am UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/1 "2015-07-24T08:09:53Z")
Hi guys. I need your help troubleshooting something with my campaign. I was just wondering what could be the reason why Mautic is not tracking my Opens Email in Campaigns. Everything in my campaign has been tracked okay so far (\>\>\>example page hits, form submission, etc.\<\<\<) except for the last part wherein I sent the user a thank you email \> if user opens thank you email \> add 5 points… that’s it. This last 2 part of my campaign - if user opens thank you email \> add 5 points - is not getting tracked by Mautic. I used a test email, one which I never used before, and when that email arrived, I opened it. So I was expecting that mautic would report this in my Manage Campaigns section but it’s saying Opens email 0 % and Adjust lead points 0 %. Hope you guys could give an input on this… am I missing something here? Thanks in advance! ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [July 24, 2015, 8:09am UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/2 "2015-07-24T08:09:53Z")
Hi guys. I need your help troubleshooting something with my campaign. I was just wondering what could be the reason why Mautic is not tracking my Opens Email in Campaigns. Everything in my campaign has been tracked okay so far (\>\>\>example page hits, form submission, etc.\<\<\<) except for the last part wherein I sent the user a thank you email \> if user opens thank you email \> add 5 points… that’s it. This last 2 part of my campaign - if user opens thank you email \> add 5 points - is not getting tracked by Mautic. I used a test email, one which I never used before, and when that email arrived, I opened it. So I was expecting that mautic would report this in my Manage Campaigns section but it’s saying Opens email 0 % and Adjust lead points 0 %. Hope you guys could give an input on this… am I missing something here? Thanks in advance! ---
**Author:** ![davidjb](https://avatars.discourse-cdn.com/v4/letter/d/8e7dd6/32.png) [@davidjb](https://forum.mautic.org/u/davidjb)\ **Post date:** [July 26, 2015, 9:55am UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/3 "2015-07-26T09:55:19Z")
I think if the recipients mail client does not automatically download images, Mautic is unable to track the open. ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [July 27, 2015, 1:03am UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/4 "2015-07-27T01:03:59Z")
Hi @davidjb. I am using gmail for testings. Can you please explain what you meant by “if the recipients mail client does not automatically download images”? ---
**Author:** ![fuzzyboy](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@fuzzyboy](https://forum.mautic.org/u/fuzzyboy)\ **Post date:** [July 27, 2015, 3:35am UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/5 "2015-07-27T03:35:51Z")
FF.UP: @davidjb, I think you are referring to this: ![](http://i.imgur.com/ZoIjTfM.png) I did some more testings and it is true, the mail client (in my test it’s Gmail) does not automatically download images, so I had to click on “display images below” in order for Mautic Open Email tracking to work. Is there a workaround on this? It would be nice if people don’t need to click that “display images below” link in order for the tracking to work, as I am sure not everybody would click that. ---
**Author:** ![buckhornmktg](https://avatars.discourse-cdn.com/v4/letter/b/54ee81/32.png) [@buckhornmktg](https://forum.mautic.org/u/buckhornmktg)\ **Post date:** [August 14, 2015, 11:36pm UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/6 "2015-08-14T23:36:48Z")
Fuzzboy, I don’t think you can track without an image, not reliably anyway, because javascript is removed by a lot of email clients. You can add an image that will display even when a user has images turned off by using base64 encoding. This won’t track the open, because it’s not making a server request. ---
**Author:** ![Elton\_Mascarenhas](https://avatars.discourse-cdn.com/v4/letter/e/779978/32.png) [@Elton\_Mascarenhas](https://forum.mautic.org/u/Elton_Mascarenhas)\ **Post date:** [September 6, 2015, 8:24pm UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/7 "2015-09-06T20:24:46Z")
Hi, I have this same problem. I have not found a solution, you have achieved something? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 11, 2015, 12:25pm UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/8 "2015-09-11T12:25:44Z")
There is no workaround. Email tracking by an image is not 100% accurate, but it’s the best technique there is. All services which tracks email open actions works exactly like that. That said, I personally prefer to use the Visits a Page action after email sand. That way I know for sure that a lead opened the email and clicked the link in it. Although it also isn’t 100% accurate because someone could configure his browser not to open images or some add blockers also block tracking pixels. Again, there is no way around it. ---
**Author:** ![derrickm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/derrickm/32/31_2.png) [@derrickm](https://forum.mautic.org/u/derrickm)\ **Post date:** [September 11, 2015, 7:38pm UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/9 "2015-09-11T19:38:08Z")
You could try adding an image (or a couple of images) with compelling alt text, which may get the user to click the “Display images” button. I usually include a company header/logo so there’s a big empty box at the top of the email if images aren’t allowed. I’m not sure if GMail remembers that you’ve allowed images for a particular sender, though. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/opens-email-not-getting-tracked/2078/10 "2020-02-02T22:58:30Z")