# Outlook Plugin Issue

**URL:** <https://forum.mautic.org/t/outlook-plugin-issue/8912>\
**Category:** Product Support\
**Created:** [July 7, 2017, 12:08pm UTC](https://forum.mautic.org/t/outlook-plugin-issue/8912 "2017-07-07T12:08:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tfreitas](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@tfreitas](https://forum.mautic.org/u/tfreitas)\
**Post date:** [July 7, 2017, 12:08pm UTC](https://forum.mautic.org/t/outlook-plugin-issue/8912/1 "2017-07-07T12:08:54Z")

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We have our Outlook plugin working, but when a user views our email we don’t get any information in our dashboard or leads. We do see the error:  
  
  
  
[2017-07-07 02:15:22] mautic.ERROR: Outlook: signatures don’t match [] []  
  
[2017-07-07 02:15:22] mautic.ERROR: Outlook: query variables are empty [] []  
  
  
  
Is there anyway to fix this issue?

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<div class="post-metadata">

**Author:** ![tfreitas](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@tfreitas](https://forum.mautic.org/u/tfreitas)\
**Post date:** [July 7, 2017, 12:08pm UTC](https://forum.mautic.org/t/outlook-plugin-issue/8912/2 "2017-07-07T12:08:54Z")

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We have our Outlook plugin working, but when a user views our email we don’t get any information in our dashboard or leads. We do see the error:

[2017-07-07 02:15:22] mautic.ERROR: Outlook: signatures don’t match [] []  
[2017-07-07 02:15:22] mautic.ERROR: Outlook: query variables are empty [] []

Is there anyway to fix this issue?

---

<div class="post-metadata">

**Author:** ![ayayron](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ayayron/32/10341_2.png) [@ayayron](https://forum.mautic.org/u/ayayron)\
**Post date:** [September 19, 2017, 9:15pm UTC](https://forum.mautic.org/t/outlook-plugin-issue/8912/3 "2017-09-19T21:15:06Z")

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i have the same problem, i have had this problem since the update of mautic 2.9.1 it no longer works when before i had no issues with outlook plugin. I was hoping update 2.10.0 would work and that didn’t help and now 2.10.1 and that hasn’t fixed it either. This is the only error i get and application in the plugins that i can’t get working other than that everything works great. This sucks because it’s extremely useful using outlook with mautic.

[2017-09-19 18:07:46] mautic.ERROR: Outlook: signatures don’t match [] []  
[2017-09-19 18:07:46] mautic.ERROR: Outlook: query variables are empty [] []