# Outlook Spam **URL:** \ **Category:** Product Support\ **Created:** [September 22, 2017, 1:26pm UTC](https://forum.mautic.org/t/outlook-spam/9549 "2017-09-22T13:26:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 1:26pm UTC](https://forum.mautic.org/t/outlook-spam/9549/1 "2017-09-22T13:26:49Z")
Hello ! I’m trying to send a campaign to emails with outlook but all of these emails are going directly to spam. [https://www.mail-tester.com/](https://www.mail-tester.com/) - 10/10 (should be fine to send, right?) Gmail and Yahoo works fine. Anybody could help me? ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 1:26pm UTC](https://forum.mautic.org/t/outlook-spam/9549/2 "2017-09-22T13:26:49Z")
Hello ! I’m trying to send a campaign to emails with outlook but all of these emails are going directly to spam. [https://www.mail-tester.com/](https://www.mail-tester.com/) - 10/10 (should be fine to send, right?) Gmail and Yahoo works fine. Anybody could help me? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 22, 2017, 9:05pm UTC](https://forum.mautic.org/t/outlook-spam/9549/3 "2017-09-22T21:05:29Z")
Share more details Are you sending using Outlook SMTP? or the contact that has [Outlook.com](http://Outlook.com) are labeling your email as spam? or you are talking about Outlook 2013, 2007 ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 9:15pm UTC](https://forum.mautic.org/t/outlook-spam/9549/4 "2017-09-22T21:15:33Z")
Hello! I’m sending using Mautic free. I’ve sending emails to (Sending to\* - sorry) @outlook.com and @hotmail.com but about 90% are going directly to the spam folder… in gmail and yahoo looks fine. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 22, 2017, 9:24pm UTC](https://forum.mautic.org/t/outlook-spam/9549/5 "2017-09-22T21:24:06Z")
Are you talking about Mautic Cloud Free? if yes you need to setup the DKIM and SFP records maybe that help you [https://mautic.com/help/email-deliverability/](https://mautic.com/help/email-deliverability/) ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 9:25pm UTC](https://forum.mautic.org/t/outlook-spam/9549/6 "2017-09-22T21:25:55Z")
I’ve setup and verified in [mautic.net](http://mautic.net) (DKIM and SPF are both ok) … but still doesn’t working. Any idea? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 22, 2017, 9:40pm UTC](https://forum.mautic.org/t/outlook-spam/9549/7 "2017-09-22T21:40:46Z")
send an email to `web-i5y8g@mail-tester.com` from the Mautic system ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 9:43pm UTC](https://forum.mautic.org/t/outlook-spam/9549/8 "2017-09-22T21:43:34Z")
Sended! ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 22, 2017, 9:51pm UTC](https://forum.mautic.org/t/outlook-spam/9549/9 "2017-09-22T21:51:34Z")
you are getting 10/10. not sure why Outlook is marking as spam. ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 9:57pm UTC](https://forum.mautic.org/t/outlook-spam/9549/10 "2017-09-22T21:57:04Z")
Ok, thanks anyway Ninjoan! Anybody else??? ---
**Author:** ![DonV](https://avatars.discourse-cdn.com/v4/letter/d/0ea827/32.png) [@DonV](https://forum.mautic.org/u/DonV)\ **Post date:** [September 22, 2017, 10:18pm UTC](https://forum.mautic.org/t/outlook-spam/9549/11 "2017-09-22T22:18:53Z")
make sure DMARC is setup as well. Did you check that the sending IP address isn’t blacklisted there? Also fill out the info here as well: [https://support.microsoft.com/en-us/getsupport?oaspworkflow=start\_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&ccsid=635688189955348624&wa=wsignin1.0](https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&ccsid=635688189955348624&wa=wsignin1.0) ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 22, 2017, 10:41pm UTC](https://forum.mautic.org/t/outlook-spam/9549/12 "2017-09-22T22:41:55Z")
Donv, Where can i check for Dmarc validation? ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 23, 2017, 11:13am UTC](https://forum.mautic.org/t/outlook-spam/9549/13 "2017-09-23T11:13:06Z")
DMARC from google on DMARCIAN. [https://dmarcian.com/dmarc-xml/details/bJ2aLYWET4DHdkjX/](https://dmarcian.com/dmarc-xml/details/bJ2aLYWET4DHdkjX/) Something that could help?? ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 25, 2017, 10:28am UTC](https://forum.mautic.org/t/outlook-spam/9549/14 "2017-09-25T10:28:22Z")
Aynone? ---
**Author:** ![RandomUser](https://avatars.discourse-cdn.com/v4/letter/r/958977/32.png) [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Post date:** [September 25, 2017, 12:22pm UTC](https://forum.mautic.org/t/outlook-spam/9549/15 "2017-09-25T12:22:33Z")
It’s normal, it’s outlook. They prefer to send legitimate e-mails to the spam folder instead of taking the “risk” to allow a promotional e-mail to the main inbox. I also get most of my e-mails sent to the spam folder, even with a 10/10 score, even after changing the server IP, even with a different content in the e-mail, even when the total e-mail sent to one single address was 3. And if I remember good, even the e-mails addresses that YOU mark as legitimate still comes to the spam folder. Oh and by the way, you will be throttled if you try to send 2-3 e-mails to the same address under one hour (“just to test”). Tried with two different domains, and with two different e-mail services. No luck so far. Voila, hope it answers your questions, with Outlook/hotmail, I guess you will have to pay them a monthly fee to go out of the spam folder, as many companies do, like Udemy, paypal…Etc. ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 25, 2017, 4:48pm UTC](https://forum.mautic.org/t/outlook-spam/9549/16 "2017-09-25T16:48:43Z")
I understood… same problem here! So, thanks anyway. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 26, 2017, 6:03am UTC](https://forum.mautic.org/t/outlook-spam/9549/17 "2017-09-26T06:03:53Z")
Same experience with Outlook here… ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 26, 2017, 10:36am UTC](https://forum.mautic.org/t/outlook-spam/9549/18 "2017-09-26T10:36:11Z")
The hosted mautic could send messages to outlook better than mautic free? or not? ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [September 26, 2017, 10:44am UTC](https://forum.mautic.org/t/outlook-spam/9549/19 "2017-09-26T10:44:00Z")
If you mean “hosted = self hosted” then I guess yes, because then you can use an ESP which takes care of stuff like this. However, an ESP is not a guarantee of course. ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [September 26, 2017, 2:03pm UTC](https://forum.mautic.org/t/outlook-spam/9549/20 "2017-09-26T14:03:42Z")
Ok Peter! Thank you [Next page](https://forum.mautic.org/t/outlook-spam/9549.md?page=2)