# Page hit identified but (re)action doesn't happen (while other triggers work!)

**URL:** https://forum.mautic.org/t/page-hit-identified-but-re-action-doesnt-happen-while-other-triggers-work/10478
**Category:** Product Support
**Created:** [May 7, 2018, 3:13pm UTC](https://forum.mautic.org/t/page-hit-identified-but-re-action-doesnt-happen-while-other-triggers-work/10478 "2018-05-07T15:13:51Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![karl-heinz](https://avatars.discourse-cdn.com/v4/letter/k/ad7895/32.png) [@karl-heinz](https://forum.mautic.org/u/karl-heinz)
#### Post date: [May 7, 2018, 3:13pm UTC](https://forum.mautic.org/t/page-hit-identified-but-re-action-doesnt-happen-while-other-triggers-work/10478/1 "2018-05-07T15:13:51Z")

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Hey guys, I have a problem! 🙂

Mautic registers opened mails and triggers actions like reorganizing the contact’s segments.

BUT when I change the trigger to Page Hit, it doesn’t work anymore.

• Page Hit is definitely registered. –\> But **no action happens**.  
• Email Opening is definitely registered. –\> **Action happens**.

Any ideas?

See screenshots:

![Page Hits are recognized! Even coming back to it.](http://www.memonews.com/assets/ca-temp/page_hit_recognized.png)  
 ![](http://www.memonews.com/assets/ca-temp/clicks_email.png)  
 ![](http://www.memonews.com/assets/ca-temp/modify_segment.png)

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### Author: ![karl-heinz](https://avatars.discourse-cdn.com/v4/letter/k/ad7895/32.png) [@karl-heinz](https://forum.mautic.org/u/karl-heinz)
#### Post date: [June 2, 2018, 5:03am UTC](https://forum.mautic.org/t/page-hit-identified-but-re-action-doesnt-happen-while-other-triggers-work/10478/2 "2018-06-02T05:03:17Z")

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Any ideas? Can you give me an impulse what to do about it?

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### Author: ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [June 2, 2018, 5:24am UTC](https://forum.mautic.org/t/page-hit-identified-but-re-action-doesnt-happen-while-other-triggers-work/10478/3 "2018-06-02T05:24:37Z")

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@Karl-Heinz what mautic version you are talking about ?

is there any error in mautic log ?

what about the cron jobs ?

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<div class="post-metadata">

### Author: ![karl-heinz](https://avatars.discourse-cdn.com/v4/letter/k/ad7895/32.png) [@karl-heinz](https://forum.mautic.org/u/karl-heinz)
#### Post date: [June 2, 2018, 5:58am UTC](https://forum.mautic.org/t/page-hit-identified-but-re-action-doesnt-happen-while-other-triggers-work/10478/4 "2018-06-02T05:58:46Z")

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Hey bizcrony!  
Thanks a lot for picking this up!

CronJobs are working.

mautic:campaigns:rebuild  
mautic:campaigns:trigger  
mautic:emails:send  
mautic:segments:update

Email Opening is definitely registered –\> Segment is adjusted

Thoughts?