# Page hits before contact form submission

**URL:** <https://forum.mautic.org/t/page-hits-before-contact-form-submission/17941>\
**Category:** Product Support\
**Created:** [January 27, 2021, 12:51pm UTC](https://forum.mautic.org/t/page-hits-before-contact-form-submission/17941 "2021-01-27T12:51:23Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [January 28, 2021, 5:16pm UTC](https://forum.mautic.org/t/page-hits-before-contact-form-submission/17941/10 "2021-01-28T17:16:25Z")

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Hi there,  
I have a similar issue - described in this thread:

> [@Tracking Code & Shopify Not Matching up to Contacts](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465/7):
>
> Hey @jordan_ryan , thank you so much for the answer. To make sure I understand it right: Someone visits shopify as an anonymous contact, creating a cookie. This person purchases something, so I fire the tracking pixel containing the email address on the thank you page The contact’s anonymous profile is now extended with the email = converted into a known contact? Joey

It seems, that anonymous contacts are not merged under certain circumstances as they supposed to. (logically…)  
For example as in the thread described:

1. anon user browse the page
2. email added by API (at this point it should not be merged)

- new contact created

1. welcome email sent out
2. email opened, cookie found, contact NOT merged with prev anon contact.

I would love to see if this is expected behaviour.

Joey

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