# Page hits being recorded but without data.... **URL:** \ **Category:** Product Support\ **Created:** [June 16, 2018, 1:26am UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589 "2018-06-16T01:26:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jdmis](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jdmis/32/279_2.png) [@jdmis](https://forum.mautic.org/u/jdmis)\ **Post date:** [June 16, 2018, 1:26am UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589/1 "2018-06-16T01:26:42Z")
Morning everyone… i’m new to mautic and seem to be running into difficulties recording page hits. I get lots of page hits - but they all come up with no event name, and with the page URL and referrer as “Unknown” - this is absolutely useless to us… Clicking on the event info shows: Time on page: Unknown Referrer: Unknown Page URL: Unknown Device name: _DATA EXISTS FOR EACH HIT_ Device OS: _DATA EXISTS FOR EACH HIT_ Device Brand: _DATA EXISTS FOR EACH HIT_ Device Model: _DATA EXISTS FOR EACH HIT_ Email: \*CORRECTLY RETRIEVES DATAFROM CUSTOMER RECORD \* FristName: _CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD_ OMSID: _CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD_ Utm Source: _CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD_ Utm Medium: _CORRECTLY RETRIEVES DATA FROM CUSTOMER RECORD_ I’m sure its not possible that the page URL is unknown - so I must have made a mistake in configuring the snippet that goes onto our website - but I am not sure where to look for a fix… I have checked that the correct data is being POSTED to the mautic installation - I can see the post data in the request to the tracking script. Data is passed in all of these parameters: page\_title page\_language page\_referrer page\_url counter mtc\_id mtc\_sid resolution timezone\_offset platform do\_not\_track adblock fingerprint I can also see in the server logs that the post is being received! So the data _IS_ getting to my mautic install. The hit _IS_ appearing in the console - but the data associated with the hit is not there… Very grateful for any pointers. Without trying to look at source, I’m out of ideas as to why the data is being lost after it is received by Mautic. V2.13.0 Installed on a dreamhost VPS. Chron jobs all working fine, Email tracking pixels working, and I can get data (name, email, custom fields) into Mautic from our email system by using the tracking pixel in our existing outgoing emails. THANKS!!! ---
**Author:** ![jdmis](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jdmis/32/279_2.png) [@jdmis](https://forum.mautic.org/u/jdmis)\ **Post date:** [July 10, 2018, 8:28am UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589/2 "2018-07-10T08:28:11Z")
Can anyone suggest why this is happening? Or what my best bet is for getting any sort of advice? Seems both Slack and Mautic Forums are completely silent on when I bring this up… Many thanks. Alex ---
**Author:** ![pochatm](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@pochatm](https://forum.mautic.org/u/pochatm)\ **Post date:** [July 10, 2018, 11:00pm UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589/3 "2018-07-10T23:00:37Z")
It would be great if you post a screenshot to understand the issue. 😉 ---
**Author:** ![jdmis](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jdmis/32/279_2.png) [@jdmis](https://forum.mautic.org/u/jdmis)\ **Post date:** [July 10, 2018, 11:46pm UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589/4 "2018-07-10T23:46:28Z")
Thanks for the reply… Here’s an example… ![Problem with Tracker](https://i.imgur.com/HhxMME3.png) This is generated from a visit to the site - via cut/paste of tracking JS snippet. In this example, all the recorded data is messed up (DeviceOS is ‘email’ Email is FirstName, etc etc…) PLUS the referrer is ‘unknown’ and the page generating the hit is ‘unknown’ - not possible… Here’s another example… ![Problem with tracker](https://i.imgur.com/LaaeHJK.png) Here the recorded data is at least in the right fields… but the referring page and the page url generating the his it still unknown Thanks for your advice. Alex ---
**Author:** ![deepti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deepti/32/411_2.png) [@deepti](https://forum.mautic.org/u/deepti)\ **Post date:** [July 11, 2018, 3:27am UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589/5 "2018-07-11T03:27:24Z")
@Alex Z where you install mautic? ---
**Author:** ![jdmis](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jdmis/32/279_2.png) [@jdmis](https://forum.mautic.org/u/jdmis)\ **Post date:** [July 13, 2018, 5:51am UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589/6 "2018-07-13T05:51:33Z")
Hi DK, Thanks for looking at my post! I have Mautic Installed on a DreamHost VPS. Its running on PHP7, running on its own subdomain and installed to the root of that subdomain. Server has both http and https (with a letsencrypt cert) Database is running on a separate VPS, using MySQL 5.6.34 Not sure what other info I can provide that might highlight a possible reason for this strange behaviour. Thanks for your help! Alex