# Page visit -\> No points added

**URL:** <https://forum.mautic.org/t/page-visit-no-points-added/5285>\
**Category:** Product Support\
**Created:** [September 11, 2016, 11:51am UTC](https://forum.mautic.org/t/page-visit-no-points-added/5285 "2016-09-11T11:51:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![griemer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/griemer/32/108_2.png) [@griemer](https://forum.mautic.org/u/griemer)\
**Post date:** [September 11, 2016, 11:51am UTC](https://forum.mautic.org/t/page-visit-no-points-added/5285/1 "2016-09-11T11:51:10Z")

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Contacts are clicking on a link in a mail that was sent from my campaign, but no points are added.  
  
When I look at the contacts history, I can see that they visited pages.  
  
When I click on ‘Custom email…’ in the history I can see the content of the email, than I open the link that is in that email in a incognito window , the points are added.  
  
  
  
Can someone tell me what’s wrong here?

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<div class="post-metadata">

**Author:** ![griemer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/griemer/32/108_2.png) [@griemer](https://forum.mautic.org/u/griemer)\
**Post date:** [September 11, 2016, 11:51am UTC](https://forum.mautic.org/t/page-visit-no-points-added/5285/2 "2016-09-11T11:51:10Z")

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Contacts are clicking on a link in a mail that was sent from my campaign, but no points are added.  
When I look at the contacts history, I can see that they visited pages.  
When I click on ‘Custom email…’ in the history I can see the content of the email, than I open the link that is in that email in a incognito window , the points are added.

Can someone tell me what’s wrong here?