# pass reset not working

**URL:** <https://forum.mautic.org/t/pass-reset-not-working/7183>\
**Category:** General Discussion\
**Created:** [January 16, 2017, 2:11pm UTC](https://forum.mautic.org/t/pass-reset-not-working/7183 "2017-01-16T14:11:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![paulseer](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@paulseer](https://forum.mautic.org/u/paulseer)\
**Post date:** [January 16, 2017, 2:11pm UTC](https://forum.mautic.org/t/pass-reset-not-working/7183/1 "2017-01-16T14:11:11Z")

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So I signed up for the hosted version when I login and then click on my site to login, it asks for username and pass again, enter the same ones and it doesn’t work. Enter to reset pass and no emails come through. I actually haven’t had an email to confirm I joined, I just clicked on login after the signup page hanged for ever??

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**Author:** ![paulseer](https://avatars.discourse-cdn.com/v4/letter/p/c6cbf5/32.png) [@paulseer](https://forum.mautic.org/u/paulseer)\
**Post date:** [January 16, 2017, 2:11pm UTC](https://forum.mautic.org/t/pass-reset-not-working/7183/2 "2017-01-16T14:11:11Z")

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So I signed up for the hosted version when I login and then click on my site to login, it asks for username and pass again, enter the same ones and it doesn’t work. Enter to reset pass and no emails come through. I actually haven’t had an email to confirm I joined, I just clicked on login after the signup page hanged for ever??

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [January 16, 2017, 2:20pm UTC](https://forum.mautic.org/t/pass-reset-not-working/7183/3 "2017-01-16T14:20:24Z")

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the Mautic Cloud Version login details the username is your email address